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FAQs

What is the part number for the Falcon B161 Communicating Passage chassis?

Resolution: There are two chassis part numbers for the Falcon B161 Communicating Passage lock. For a standard 1 3/4" door thickness the chassis part number is: A31707-000-00For a 1 3/8" door thickness the...:

Isonas IP Bridge – Number of Supported Schedules Per Device

Resolution: The IPBridge can support, per port, up to: 30 Grant Access Schedules 1 Auto-unlock Schedule. 1 Auto-unlock ...:

How to rename a tenant in Pure Access Cloud?

Resolution: You cannot rename the Tenant name in Pure Access Cloud. Please contact Product Support at 877-671-7011 opt 2,2,3 or email isonas.tech.prod.supp...:

Schlage Reader Controller (RC11/RC15/RCK15) – 1.11.01 Firmware Information

Resolution: Schlage RC: 1.11.01 This firmware includes disconnect fixes and compatibility with EV3 credentials for no tour programming:

Can the AD400 be used with the Pure Access Cloud?

Resolution: The Schlage AD-400 can be used with Pure Access Cloud. As it is not a native application, additional equipment will be needed:PIM400-TD2 (one for up to every 2 doors in range)IPBridge (one po...:

Why do I need to type in my Wi-Fi network information into the Zentra Mobile App on iOS/iPhone?

Resolution: Apple iOS security prohibits applications from accessing the phones OS settings, such as Wi-Fi. Because of this, users must manually enter their Wi-Fi information when setting up Wi-Fi locks i...:

Can RC04 and Schlage RC be powered via DC instead of PoE?

Resolution: Yes. The RC04 and Schlage RC (RC11, RC15, RCK15) can be powered from a 12VDC power source on the ORANGE and BLACK wires. RC04 power draw is 150 mA or .15 ASchlage RC power draw is ...:

Pure Access Cloud, user reports details.

Resolution: :

When linking a Pure Access Cloud tenant to Engage for commissioning Schlage Engage devices, what is the name of the new Engage Site?

Resolution: Pure Access Cloud will automatically create a new Engage site labeled “ISONAS_(TenantName)” Example: Tenant “ACMEInc” will have a new linked site created “ISONAS_ACMEInc” ...:

Schlage RC – Disconnecting momentarily one time every 24 hours

Resolution: The Schlage RC (RC11, RC15, RCK15) will automatically reset its connection once every 24 hours, usually 24 hours from the time it was last connected to the network.Ex: If the device was connected t...: