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FAQs

Resolution: No, it cannot fit. The shortest latch is 2-3/8 which would leave latch face 1/8 extended from door edge.:

Can a deleted device be added back into Engage?

Resolution: Yes, you must perform a factory reset on the device (see user guide for lock model). From the Engage mobile app, click + icon in device screen, follow the prompts. After adding the devi...:

How to get Engage API key?

Resolution: You must contact your local Schlage Sales Representatives office to get in touch with the OEM Sales rep.US REGIONAL SALES OFFICE (RSO)877-671-7011, option 39am - 5pm [email protected]...:

How to adjust backset on FE410.

Resolution: The instructions before are from the FE410 install guide.:

Schlage mobile app is asking you to log in.

Resolution: You will only get that pop up on login if there's no credential loaded in the SMAC app.Resolution:1) &...:

What does the error ”Inter Board Error nWake assert” mean in the audits for NDEB lock?

Resolution: The issue may be that the ribbon cable is pinched or damaged. Check ribbon cable and reseat connector. If issue persists, replace the ribbon cable.:

Can you link the XE360 with the Gateway?

Resolution: No, you cannot link the XE360 with the Gateway.:

Will admin users receive an email notification when a Pure Access Cloud tenant license is renewed?

Resolution: Once the distributor or dealer's purchase order is processed, the license key and expiration date are updated. An email notification is not sent but the change can be viewed within the tenant...:

What is the difference between the "REX" and "REX w/o Unlatch" settings for an Isonas RC04?

Resolution: When set to "REX" a trigger on the REX input will result in a "REX Admit" history event and it will trigger the output to unlatch for the set latch interval period.When set to "REX w/o Unlatch" a t...:

How does First Person In work with Schlage devices in Pure Access Cloud tenants?

Resolution: The First Person In feature is used in combination with Auto Unlock weekly rules and Scheduled Unlock events. If the First Person In feature is enabled for an access point, when an associated auto ...: