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FAQs

Why are there approvals being shown in the history, but no one is at the door?

Resolution: Often, this is caused when a reader has been offline and comes back online after people have come in and out of the door. The RC-04 will store the information of the users coming in and out and onc...:

What is the difference between the BE467 and FE410 control locks?

Resolution: The BE467 is the deadbolt optionThe FE410 is the interconnected lock option:

I created a Holiday in my Pure Access Cloud tenant but it is not showing up?

Resolution: You need to ensure that the date range filter is set such as to include the date of the holiday you created. By default, it only shows the current calendar month.- Navigate to the Access Cont...:

My Isonas device (RC03, RC04, IP Bridge) is showing as not connected in my Pure Access Cloud tenant.

Resolution: Disconnected readers will continue to function in an offline state so long as they are powered up. Their function will be based upon the information in the last compile that they completed wh...:

Is the 2210DPS-3340, DPS wire harness, used on any other LCN DPS closers?

Resolution: The DPS wire harness, 2210DPS-3340, is used for the 2210DPS, 2610DPS and 4820DPS closers.:

Is the Fusible Link portion of the FL arms corrosion resistant?

Resolution: The Fusible Link part of the FL arm is corrosion resistant. :

Can 5yr fixed SMAC license be stacked?

Resolution: No, you cannot stack 5-year SMAC licenses. Only 1-year flexible licenses can be stacked.:

Should sample card unlock XE360 out of box?

Resolution: No, the credential can be added to software once commissioned or used as part of commercial construction mode.:

Can NDEB fit 2-1/4 backset door?

Resolution: No, it cannot fit. The shortest latch is 2-3/8 which would leave latch face 1/8 extended from door edge.:

Can a deleted device be added back into Engage?

Resolution: Yes, you must perform a factory reset on the device (see user guide for lock model). From the Engage mobile app, click + icon in device screen, follow the prompts. After adding the devi...: