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FAQs

How do you clear application cache on Android devices?

Resolution: Please follow these steps to clear the cache:1. Access Application Settings: Locate the application on your device. Press and hold ...:

What are the different free types of mobile credential seen in Engage?

Resolution: FREE No Expiration, these are the 3 mobile licenses included with each Engage managed siteFREE TRIAL No Expiration, these are legacy free credentials issued prior to charging for licenses:

Does MT20 create credentials in same fashion as Mobile App (MAPP) in Engage?

Resolution: Yes, credentials added with this reader will appear as Credential 1, Credential 2 and so on for a given user. If no-tour is turned on for the site, an update flag will appear next to the credential...:

What can cause error adding access for a user in Engage?

Resolution: If a user is expired, you will not be able to assign access. An error message stating problem adding device access. Extend the user’s expiration date and access can be assigned again.:

Does Falcon offer a conventional mortise cylinder with offset cam for Sargent?

Resolution: Falcon does not offer a conventional mortise or interchangeable core mortise cylinder cam with an offset similar to Sargent 13-0664. Falcon only offers a narrow style straight cam for use with...:

How do I get the CTE to connect to Wi-Fi?

Resolution: To connect the CTE to the Wi-Fi, you need to commission the CTE to the Engage site first. After you commission it, on the Engage mobile app, click on the name of the CTE, then click on More, t...:

What credential formats do Isonas devices (RC04 and IP Bridge**) support?

Resolution: Isonas Proprietary Prox, Isonas Pure Mobile, Isonas DESFire*** EV2 & EV3 credentials can be read natively.And, with bitmasking, devices can properly support one additional prox credential forma...:

What permissions are required for a web-access user to send commands from the App Bar in a Pure Access Cloud tenant?

Resolution: Please see the "Send Commands" section of the Pure Access manual:https://manual.pureaccess.com/pure-access-manual/1/en/topic/send-commands:

What can cause a Pure Mobile Credential to show “INACTIVE” when the app is launched instead of “READY”.

Resolution: 1. Bluetooth is disabled on the mobile device.- Ensure that Bluetooth is not disabled on the mobile device. 2. Bluetooth is disabled for the “Pure Mobile” app- Ensure that Bluetooth is not dis...:

How can we utilize API calls with our Pure Access Cloud integration?

Resolution: Regarding API integration and Pure Access Cloud:, here are the main pieces of information we can provide :The section of the Pure Access manual covering API's begins here: https://manual.pureaccess...: