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FAQs

What can cause a Pure Mobile Credential to show “INACTIVE” when the app is launched instead of “READY”.

Resolution: 1. Bluetooth is disabled on the mobile device.- Ensure that Bluetooth is not disabled on the mobile device. 2. Bluetooth is disabled for the “Pure Mobile” app- Ensure that Bluetooth is not dis...:

How can we utilize API calls with our Pure Access Cloud integration?

Resolution: Regarding API integration and Pure Access Cloud:, here are the main pieces of information we can provide :The section of the Pure Access manual covering API's begins here: https://manual.pureaccess...:

Where can I find the release notes for Engage products?

Resolution: All of the release notes for the Engage products can be found here:https://commercial.schlage.com/en/resources/troubleshooting-maintenance/engage-family-resources.html:

Can you mount a SEM 7800 magnet on an all glass door?

Resolution: LCN does not offer any way to attach/mount an SEM Magnet to an all glass door. Customer would need to check with the door manufacturer to see if they offer anything that would allow them to m...:

What is the door range for the Falcon D271?

Resolution: The tailpiece (B520-653) is the same for all door thicknesses between 1-3/8" up to 2-¼".The mounting screws are different for a door range greater than 1-¾". The mounting screw part number is B520-...:

Do we have a monitor strike that will work with a flush bolt

Resolution: Von Duprin Electric Strikes and Monitor Strikes have not been tested with Flush Bolts.:

What tool is required to remove the truarc clip from the L series lever?

Resolution: Removal of retaining clip requires #02 Truarc pliers.:

What is the diameter of the CS210 or H2000 series outside rose?

Resolution: The CS210 and H2000 series inside esctucheon trim (both CAM and PLY) are approximately 10" x 3-3/8".:

What is the PM044?

Resolution: The Schlage PM is a Grade 1 mortise lock, part of the Schlage Performance Series.The PM044 functions as a privacy with coin turn outside - Latchbolt is retracted by lever from either side unless ou...:

What is the PM440?

Resolution: The Schlage PM is a Grade 1 mortise lock, part of the Schlage Performance Series.The PM440 functions as a privacy with deadbolt - Latchbolt is retracted by lever from either side. Deadbolt is throw...: