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FAQs

What is the part # for Falcon D141 throw member for SFIC?

Resolution: This lockset will use the same throw member as the B500 series lockset from Schlage.Use the B600-107 for this application.:

Is the Ives 5BB1SC hinge handed?

Resolution: The Ives 5BB1SC hinge is not handed. It can be used on a left-hand or right-hand door by rotating it 180 degrees.:

What is the expected Request-to-Exit (REX) functionality of a Schlage RC (RC11/RC15/RCK15)?

Resolution: When the SRC REX is triggered, the SRC will unlock the door for the set latch time in the software (Device Settings). This will not be affected by releasing the trigger early or holding ...:

What is the expected Auxiliary (AUX) functionality of a Schlage RC (RC11/RC15/RCK15)?

Resolution: When the SRC AUX is triggered, the SRC will unlock the door for as long as the trigger is held, independent of the set latch time in the software. If the trigger is held 1 second, the do...:

What is the Pure Access Cloud End User License Agreement (EULA)?

Resolution: ISONAS End User Software License Agreement This End User Software License Agreement (the "Agreement") relates to your purchase of Products and Software from ISONAS, Inc., a Colorado corporatio...:

If a Pure Access Cloud tenant license expires, what is the message that appears on login?

Resolution: There are two pop-up messages that appear in this instance, upon login:“The license for this tenant has expired. Please contact your integrator or [email protected] to renew your license. ...:

Zentra No-Tour – Schlage RC compatibility

Resolution: In order for a Schlage RC to be compatible with Zentra No-Tour functionality, it must be an updated version from the Schlage factory with the proper firmware and programming keys installed. T...:

Are the Schlage Reader Controller (RC11, RC15, RCK15) pigtail cables (47884474, 47274561 and 47274562) plenum rated?

Resolution: No, the Reader Controller pigtail cables are not plenum rated.:

What is the color code for the Schlage Reader Controller (RC11, RC15, RCK15) pigtail cable?

Resolution: The color code wiring diagram for the Schlage Reader Controller pigtail cable can be found on page 10 of the Schlage RC reader controller user guide.:

What could cause an Isonas Pure Mobile Credential Device ID to change?

Resolution: The Device ID will be generated when the app is installed, and a new device ID will be generated if the application is re-installed.: