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FAQs

What are the part numbers for Isonas Proprietary Prox credentials?

Resolution: Thin cards - 50 pack: P/N: TC-2-50Key fobs - 20 pack: P/N: KF-3-20C...:

Are there any workarounds since Holiday Events cannot be set for Pure Access Cloud tenants that are linked with Engage?

Resolution: :

Schlage mobile credential is asking for a login.

Resolution: 1 - Close SMAC App-Do not uninstall2 - Click on the link in the original SMAC TEXT3 - This will open the SMAC App again - the credential should be loaded and will no longer ask for login:

Where can I find the LEB installation guide?

Resolution: Please click here for the LEB installation guide. :

Where can I find the LE data sheet?

Resolution: Please click here for the LEB data sheet.:

Does the Pure Access Cloud integrate with other third-party software?

Resolution: If the third-party software provider can provide an integration via API, we can provide an API token.API information can be found in the Pure Access Manual, starting here: https://manual.pure...:

What is the wire color coding for Isonas R1 Wiegand readers?

Resolution: Red - PowerBlack - GroundDrain - ShieldGreen - Wiegand data 0White - Wiegand data 1Yellow - BeeperBlue - Green LEDOrange - Red LEDBrown - Tamper Out (not used w/IP Bridge):

Is there a wiring diagram repository for Schlage Reader Controllers?

Resolution: Yes, here is the link: https://commercial.schlage.com/content/dam/allegion-us-2/web-files/schlage/technical-documents/Schlage_RC_and_IP_Bridge_Riser_and_Wiring_Diagram_Guide_015497.pdf :

What does it mean if an RC04 LED turns amber/yellow after a credential is presented?

Resolution: What does it mean if an RC04 LED turns amber/yellow after a credential is presented?A solid amber/yellow LED indicates that the device is booting (upon power cycling, the device LED will be yellow ...:

Is there an expiration date for team members in Engage?

Resolution: No, team members in Engage do not expire. There is not way to set an expiration date.: