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FAQs

How to Update the Firmware on Your Schlage Arrive Smart Lock

Resolution: The Schlage Arrive lock automatically updates its Firmware every day between 1 and 3 AM. The lock will download the latest Firmware from the cloud as long as it is paired with the Schlage Home app ...:

How to Fix Schlage Arrive Pairing Issues with the Schlage Home App

Resolution: Are you struggling to pair your Schlage Arrive smart lock with the Schlage Home app? This guide will help you troubleshoot and resolve common pairing issues efficiently.How to Identify Pairing Prob...:

Can you order a 2610 companion closer?

Resolution: You can order a 2610 operator X ST-2499 to get a 2610 companion closer. This is a standard hydraulic closer (2010) mounted on a 2610 plate, there is no automatic functionality. :

Can you mount a LCN 2610 operator with door hung on offset pivots?

Resolution: The 2610 operator can be used with offset pivots, this application requires the operator to be order X ST-2472. This ST using a special arm, speical track, and special templating. It al...:

Does LCN offer a replacement swing free arm for the old obsolete 4310MED?

Resolution: The current 4310ME swing free arm is a direct replacement. Part number is 4310ME-3077SF, specify hand and finish.:

Is there any other closer that has the same footprint as the current 4030 closer?

Resolution: There are no other closers that share the same footprint as the 4030. It has its own unique screw hole pattern.For reference, see installation instructions here.:

Which LCN closers have an Alum closer body?

Resolution: The 4050A(T), 1250, and 1450(T) series closers have an aluminum closer body.:

Can you use the Backcheck adjustment on a closer as a stop?

Resolution: The Backcheck regulation adjustment is used to help cushion the door opening so it doesn't slam into a wall. Backcheck should not be used as a door stop.:

Schlage Arrive Troubleshooting Guide

Resolution: Are you having trouble with your Schlage Arrive Smart Lock? Use the guide below to diagnose problems by interpreting the keypad lights and beeps. Find step-by-step solutions to resolve common issue...:

Can the 94/95 Impact devices be cut down in the field?

Resolution: The Von Duprin 94/95 Series Exit Devices cannot be cut down in the field.As shipped, the standard size can be used on doors that are 2'10" - 4" wide.There is a smaller size for use on doors that ar...: