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FAQs

Is there a way to get a brand new LEB to lock without first commissioning it?

Resolution: When initially powered up, if the lock passes its Power On Self Test, it will lock.:

What to do if Pure Access Cloud user did not follow their web-access invite link before it expired?

Resolution: Have the user navigate to app.pureaccess.com and enter their web-access email address as if they were going to log in and click continue.At the next screen, have them click the "Forgot password?" l...:

What credential formats do Schlage Reader Controllers (RC11, RC15, RCK15) support in Pure Access Cloud?

Resolution: 125kHz Proximity: 26A, 28G, 28H, 32K, 32X, 33D, 34N, 34S, 35C, 35X, 36B, 36C, 36L, 36M, 36X, 37B, 37H, 37P, 37X, 40X, 48X13.56MHz Smart: Schlage MIFARE Classic, Schlage MIFARE Plus, Schlage DESFire...:

What config card is needed for custom key CT0X2481?

Resolution: CE-051-849 which needs to be ordered from Avigilon/Motorolla/Openpath:

How are pin numbers enabled for reader controllers in Open Options?

Resolution: In the access point settings, * and # need to be enabled:

How do you order DPS magnet trays for non-deadbolt LE locks?

Resolution: L583-761 is magnet tray but does not include magnet L583-760:

What is the emergency access tool part number for L9040 and L9440 with Gen2 Indicator?

Resolution: In August 2024, the screwdriver tool, 47285675, was supplied with L9040 and L9440 privacy locks with indicator was not performing as intended. On Generation 1 indicators, this was not much of...:

What door templating jig can be used for the A series and D series locksets?

Resolution: For the A series and D series use the M204-198 jig. Just don't drill out the holes for the mounting posts.:

Can a LEBMS be changed to a LEBMB?

Resolution: Yes, you can change an LEBMS to an LEBMS. Here is the part number needed:Part # L483-016 + finish:

Fail Secure for a CTE

Resolution: You can only program the CTE for fail secure with a battery backup connected to the CTE.: