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FAQs

On Schlage ND and ALX locks, do the cylinders come pre-installed in the lock or loose in the box?

Resolution: On Schlage cylindrical locks including the ND and ALX, the cylinder comes pre-installed in the outside lever, and the factory checks functionality with the key. For double cylinder functions,...:

Are the 416 wood clip sets for the 2030 and 6030 the same?

Resolution: The 416 wood clip sets for the 2030 and the 6030 are different and not interchangeable.:

Can Falcon conventional cylinders be lost ball construction keyed in the field?

Resolution: Falcon lost ball keying can be done in the field as conventional cylinders are pre-drilled for last ball keying in the third chamber only. You will need to purchase the A08556-000-00, a pack ...:

Does an engraved instruction rose automatically come with the ND78 Classroom Security Lock?

Resolution: The ND78/ND98 Classroom Security Lock (with 180 degree lockdown) was introduced on November 21,2022. These functions will be automatically furnished with an instruction rose when the lock is ...:

Are the deadbolts for the B500 and B600 deadlocks interchangeable?

Resolution: LOCKED DOWN TO TECHThe screw holes and the tailpiece features are identical in the B500 and B600 deadbolts. Mechanically speaking, these deadbolts could be used interchangeably. Key poi...:

Can you connect the XE360 to Wi-Fi?

Resolution: As of today (11/2024), you currently do not have an option to connect the XE360 to Wi-Fi.We will have a Wi-Fi module in the near future.:

How long does it take to update firmware on an electronic lock?

Resolution: It could take between 5 to 10 minutes to update the firmware on a lock and is dependent on how old the lock firmware is. Please be patient.:

Can the M996L/ L-BE trim be ordered as 12VDC?

Resolution: The M996L/L-BE trim is dual voltage and thus will work with 12VDC or 24VDC power supplies.This does not need to be specified when ordering the M996 trim.Reference Von_Duprin_M996_Electrified_Trim_D...:

What material is the 788 Door Cord made of?

Resolution: The 788 Door Cord is made from stainless steel.:

What is the difference between tailpiece part numbers 23446347 and 472581187?

Resolution: Universal, SFIC, G/H 23446347 (includes tailpiece only)Universal, SFIC, B/BDC 47258187 (includes tailpiece, spacer, and instructions):