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FAQs

Can iClass credentials be used with Pure Access Cloud?

Resolution: You can only use the iClass credentials with HID readers connected to an IP Bridge. Reader Controllers (RC) can not work with these card serial numbers (CSN):

Are security screws an option for Von Duprin exit device end caps?

Resolution: Security screw pacs are for all exposed screws on Von Duprin exit devices. :

Is the push pad available as a sold separate part on a 24-C device?

Resolution: This is not a sold separate item, have to replace the device.:

Could an Ives 700 series hinge, be mounted like a half-surface hinge where one leaf is on the outside surface of the frame, 90 degrees from the door leaf, if there is room for the door leaf to fit?

Resolution: No, it does not contain the correct hardware and the angle on the leaf's are not meant for that type of installation.We can only recommend standard full mortise installation:

Would 14 vdc allow a M996L motor to work?

Resolution: You cannot exceed + or - 10% for electric strikes. 14vdc is too much and will not work.:

What is the longest saddle a customer can purchase, such as a 561A for example?

Resolution: :

How do Schlage smart home locks communicate?

Resolution: The BE489/FE789 products use Wi-Fi and Bluetooth to connect to the smart home network, while the BE469zp/BE468gbak depends on wireless protocols such as Zigbee or Z-Wave.:

Does the Custom Alexandria Glass knob come with Century trim?

Resolution: The Custom Alexandria Glass knob comes with Camelot, Alden, Collins, and Rosewood trims only.:

Can You Order a Schlage Smart Lock with a Split Finish?

Resolution: Are you wondering if Schlage Smart Locks can be customized with a split finish? Unfortunately, Schlage does not offer smart locks with a split finish option directly. However, you can achieve this ...:

Can I permanantely delete my Schlage application account?

Resolution: The Schlage account associated with the Schlage Home application can be deleted by following these steps. 1. Open the Schlage home application2. Select the menu icon on the top left of the app...: