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FAQs

Resolution: Yes an Von Duprin Electric Power Transfers (EPT 2 and EPT 10) and the Pneumatic Power Transfer (PNT-1) can be used on a 2" thick door if the EPT if installed per the Von Duprin EPT2 & EPT10 Pow...:

Will closing the door unlock the ALX50?

Resolution: The ALX50 is a non-restoring function. If the door was opened and the button on the inside was then pushed, closing the door would not cause the button to pop out. It would remain locke...:

Do I Need to Enter the PIN Every Time I Unlock a Door with Google Assistant?

Resolution: Yes, for enhanced security, Google Assistant requires you to input the PIN each time you use a voice command to unlock a door. Keep in mind that you must set up a unique security PIN for each lock ...:

Can the Schlage ND series latches be used in the ALX series locks?

Resolution: Schlage ND latches can be used in the ALX product. In fact,we offer ND latches for non-standard applications such as extended backsets and anti-friction applications.Couple of items to consid...:

Receiving the Error "Lock Already Set Up With Another Home" When Pairing to Apple HomeKit?

Resolution: If you're attempting to pair the Schlage Encode Plus (BE488) with the Apple Home app and see this error, it means the lock has already been paired with another Apple Home. Please note that the lock...:

Does Schlage make Child Safety covers, Pet Covers, or heat covers for locks that get too hot (Cloth Covers)?

Resolution: Schlage does not make any lock covers to prevent heat, help with child safety, or any pet covers for the locks, for any covers for the locks google search what you are looking for and some Options/...:

Why does the BE365 cylinder always free spin?

Resolution: The BE365 has a Floating cylinder. This means that any Schlage key will fit into the cylinder but only the correct key can be used to engage the cylinder. The cylinder has to be depressed into the ...:

Can you use a concealed closer and a concealed stop in same door?

Resolution: The only concealed closers that will work with a concealed stop are the 5010 and 5030 as these do not use a track but a double lever arm. Depending on the application an ST maybe needed as we...:

Do the Schlage Encode Series Locks Use Ultra-Wideband Technology?

Resolution: No, Schlage Encode series smart locks do not use Ultra-Wideband (UWB) technology. These locks rely on Bluetooth for local connectivity and Wi-Fi for remote access and monitoring. For Apple users, t...:

Can the 996L trim be used with the 2227 device?

Resolution: The 996L Lever Trims are designed for use with the 98/99 Series Exit Devices.The 230L Lever Trims are designed for use with the 22 Series Exit Devices. :