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FAQs

Resolution: A Wicket door is a swinging door within a door. A wicket door is similar in purpose to a dutch door – it's basically a door within a door. It allows for the main door to be closed, with a...:

Can competitor cylinders be used in XE360?

Resolution: You cannot use competitor cylinders with the XE-360 locks.Only Schlage 6 pin KIL bodies will fit in these locks.:

Can iClass credentials be used with Pure Access Cloud?

Resolution: You can only use the iClass credentials with HID readers connected to an IP Bridge. Reader Controllers (RC) can not work with these card serial numbers (CSN):

Are security screws an option for Von Duprin exit device end caps?

Resolution: Security screw pacs are for all exposed screws on Von Duprin exit devices. :

Is the push pad available as a sold separate part on a 24-C device?

Resolution: This is not a sold separate item, have to replace the device.:

Could an Ives 700 series hinge, be mounted like a half-surface hinge where one leaf is on the outside surface of the frame, 90 degrees from the door leaf, if there is room for the door leaf to fit?

Resolution: No, it does not contain the correct hardware and the angle on the leaf's are not meant for that type of installation.We can only recommend standard full mortise installation:

Would 14 vdc allow a M996L motor to work?

Resolution: You cannot exceed + or - 10% for electric strikes. 14vdc is too much and will not work.:

What is the longest saddle a customer can purchase, such as a 561A for example?

Resolution: :

How do Schlage smart home locks communicate?

Resolution: The BE489/FE789 products use Wi-Fi and Bluetooth to connect to the smart home network, while the BE469zp/BE468gbak depends on wireless protocols such as Zigbee or Z-Wave.:

Does the Custom Alexandria Glass knob come with Century trim?

Resolution: The Custom Alexandria Glass knob comes with Camelot, Alden, Collins, and Rosewood trims only.: