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FAQs

Do I have to be the administrator in Engage to add a device?

Resolution: In order to add or edit users or devices you must have Administrator or Manager rights. An Operator cannot add a device or edit devices or users.:

How can I get a count of all my devices in Engage?

Resolution: No, there is no report you can run that will provide that info. :

Is there any drivers for the MT20 to work with Linux?

Resolution: MT20 is not supported with Linux.:

Can a thick door kit be used with the FE789?

Resolution: The Schlage FE789 does not have a thick door kit. :

Is the LEBMD Addison lock available with the Broadway lever?

Resolution: The M52 lever is available with the LEBMD Addison. The M52 is equivalent to the Broadway lever :

Can the Isonas RC04 reader controller be powered by 24vdc?

Resolution: No, The RC04 Reader-Controllers can be powered with 12 volts DC or PoE (IEEE 802.3af) power and the supply must be regulated. Many brands of power sources work well with ISONAS equipment.Please not...:

Is the ND lock available with a Red push or push and turn button?

Resolution: A red push or push and turn button is not available.:

How can a Allegion Sales Rep order a 4040XP cut away cylinder?

Resolution: An RSO (Allegion Sales Rep) only can order a 4040XP cut away Cylinder sample by placing a Sample order for a 4040XP-3071 cylinder X ST3614. This special cylinder is a cut away which shows the...:

What is Schlage part number 47342586 RHO Instruction Rose?

Resolution: 47342586 is the RHO Instruction Rose used on the ND78/98 Classroom Security locks. Arrows show the correct inside cylinder rotation needed to lock the outside lever. It is only available in 626, us...:

Does hard wiring the Schlage L9000 or ND locks void the warranty?

Resolution: As an alternative installation method, the Molex connector may be cut off and the lock installed with traditional wire splicing methods, and does not affect the warranty. :