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FAQs

Does the 33A/35A-NL-OP come with a cylinder cup?

Resolution: The 33A/35A Series Exit Devices with the NL OP function requires the 388 Nightlatch cylinder only trim plate.There is a bracket that holds the rim cylinder to the 388.The part number for 386/3...:

What is the "Keypad Backlight Timeout" setting for the Schlage RCK15 in Pure Access Cloud?

Resolution: When enabling the keypad backlight, the timeout sets how long the backlight will stay illuminated after a key is pressed in seconds. Pressing the # key turns the backlight off until anot...:

How do I update firmware on a Schlage reader controller (RC11, RC15, RCK15) commissioned to a Pure Access Cloud tenant linked with Engage?

Resolution: Instructions can be found in the Pure Access Manual:https://manual.pureaccess.com/pure-access-manual/1/en/topic/update-access-point-firmware:

How do I update firmware on Isonas devices (RC03, RC04, IP Bridge)?

Resolution: Instructions can be found in the Pure Access Manual:https://manual.pureaccess.com/pure-access-manual/1/en/topic/updating-firmware:

Are the Isonas RC04 pigtails (CABLE-RC04-10 and CABLE-RC04-25) plenum rated?

Resolution: No, the RC04 pigtail cables are not plenum rated.:

Do lock “events" in Pure Access Cloud override "grant access" rules?

Resolution: No; while lock events override Auto-Unlock schedules, they do not override existing grant-access rules. As long as a user otherwise has valid credential access during that time, they wil...:

What cam does the LE cylinders use?

Resolution: The cam that the LE series locks use is Cloverleaf style.:

What is the part number for XE360 Exit Adapter?

Resolution: The part number is: 47641903You will have to specify exit device model and door thickness:

What cylinder is used on XE360?

Resolution: At launch, the cylinder used in the XE360 will be:47371667 - Assy, KIL cylinder, 6-pin (cylinder with 2 keys):

What part numbers for XE360 Flex Modules are available at launch?

Resolution: The part numbers are:47646313 - Indicator47876541 - Button47876542 - Deadbolt: