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FAQs

What readers can read Isonas proprietary prox credentials with an IP Bridge?

Resolution: You can only use the Isonas R1 readers with the IP bridge to read Isonas prox and Pure mobile credentialsClick here for the data sheet.:

When is end of support for Isona Pure Access Manager?

Resolution: Pure Access Manager customers can continue to use their software indefinitely, but the product went ‘end-of-life’ on 12/31/2021 and reached ‘end-of-support’ on 12/31/2023. There will no longer...:

What Schlage devices are supported by Pure Access Cloud linked to Engage?

Resolution: The Schlage Reader Controllers (RC11, RC15 RCK15), NDE and LE devices are currently supported.:

What is a reader tamper alert?

Resolution: Reader tamper alert would occur if the cover was opened or if the reader was moved from the wall it was sitting on. If someone was troubleshooting the reader, getting the tamper alert is norma...:

How do I update a Control lock to get current audits?

Resolution: Since the Control locks do not have Wi-Fi capabilities, you must need to sync to your lock to get the latest audits. Go to the lock with your Engage Mapp, cl...:

What are the part numbers for Schlage Mobile Credentials?

Resolution: We have 2 options for the mobile credentials:SMA-ENGAGE-FLEX-1YRSMA-ENGAGE-FIX-5YRHere is a link to a YouTube video that explains the difference:Fixed and flexible license explanation: https:...:

What display or demo mounts are available for FE410?

Resolution: We have 2 mount options for the FE410 lock.We have the 4" and 5.5" options.Here are the part numbers for each:47284862 - For the 4”47284867 - For the 5.5”:

Does the Von Duprin REMOTE MONITORING (RM) 3' KIT 47258683 option will work with the Isonas cloud software for monitoring?

Resolution: No, the remote monitoring kit requires the Schlage Gatewaqy (GWE) and there is no intention to bring GWE into the Isonas system:

What is the key rotation to lock and unlock the Falcon W561?

Resolution: The W561 key rotation to lock or unlock is about 180° and cannot rotate 360° to lock or unlock. :

What does it mean when the Engage app shows the lock was “synced successful but Audits failed”?

Resolution: This error message is caused when the audit data doesn’t load correctly when syncing to the engage locks. This can be caused by bad signal strength from the engage app to the lock via Bluetooth. Lo...: