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FAQs

Why is the lock I purchased from Ebay not covered under warranty

Resolution: Locks sold on Ebay are from 3rd party sellers and not direct from retailers. Anyone can sell items on Ebay and there is no regulations or way of knowing if they are selling defective products. In o...:

Can the Schlage Encode Support Codes of Different Lengths?

Resolution: Yes, the Schlage Encode smart lock supports up to 100 unique user codes, each customizable to a length between 4 and 8 digits. This flexibility allows you to create codes that suit your security pr...:

What is the carton size for the ALX lever kit?

Resolution: The ALX lever kit carton part number is P518-825:

Which Schlage locks have PVD Coating/Finish?

Resolution: Only Schlage knobs, levers, escutcheons and handles in the Bright Brass 505 finish, have PVD coating. Schlage keypads do not. :

Can Schlage Encode Locks Be Jumpstarted with a Battery?

Resolution: The Schlage Encode series locks do not have a jumpstart feature like the Schlage Touch series. While the Touch series offers a 9V battery jumpstart option for emergency power, Schlage Encode locks ...:

Does the J strap barn door come with extra straps?

Resolution: There are only two J straps that attached to the door for the Barn door hardware. No additional straps can be purchased.:

Level Smart bolts support

Resolution: If you have an F60 with a Level brand Smart Bolt installed please contact Level for support at 1-833-453-8354 . :

Will NDE locks connect to Open Wi-Fi networks?

Resolution: Yes, if the network is 2.4GHz and you choose Open for security type in lock settings. The exception is for networks that have additional steps for accepting conditions or signing in post conne...:

What can cause a RC04 to be in constant green LED state?

Resolution: There are multiple reasons why the RC-04 will give a constant green LED. Auto-unlocks Holiday schedules Custom rules Main...:

How do you delete a device in Zentra?

Resolution: From the web portal, click the 3 dots to the Right of the Device name. You must deactivate the device first. After deactivation the option to delete will be available. :