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FAQs

How to Change the Password on the Schlage Home app

Resolution: You can change your Schlage Home app password at any time. However, you must know your current password to make the change.To Change PasswordOpen the Schlage Home app.Press the Menu Icon in the top...:

Can I Still Purchase BE469NX, BE469WK, or BE469IR Locks?

Resolution: No, Schlage discontinued these versions of the Schlage Connect (BE469) in 2018. Schlage now exclusively offers the Z-Wave Plus version, known as the Schlage Connect Z-Wave Plus (BE469ZP).For purcha...:

Does Schlage offer a 610 (US7) Finish?

Resolution: Schlage does not offer a 610 (US7) finish. The 610 (US7) finish is a Bright Brass, Blackened, Bright Relieved clear coated finish. :

What are the differences between the Falcon T series ANSI Strikes?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. The difference between the two available Ansi Strikes for the Falcon T series is the lip length...:

What are the Falcon T series cylindrical lock lever dimensions?

Resolution: The Falcon T series was discontinued August 12th, 2026 and was replaced by the Falcon TM series. Please click here to see the dimensions for the Falcon T series lever dimensions.You can also s...:

Will the 718C for the 24C work on a 2-1/4" thick door?

Resolution: When ordering a 718C-C for use with the 24-C or 25-C devices, the door thickness should be indicated if other than 1 ¾" to ensure the product can accommodate the door thickness.For example, for a 2...:

Can Access Codes Auto-Generate in the Schlage Home Application?

Resolution: No, the Schlage Home application does not currently support auto-generation of access codes. Users must manually create each access code by entering a name and a specific code for each entry.Howeve...:

8827, do the rods move up when the cross bar is depressed, or is that just on the fire rated version?

Resolution: Yes, both rods should go up when you push the cross bar, Standard or fire rated, both rods go up.:

Does Ives have a primered painted version of their kick plates?

Resolution: Ives does not offer a prime coat finish option for kickplates. We do not recommend painting kickplates as doing so would void our warranty and could cover the UL label on an 8402 kickplate..:

Isonas RC03, RC04, IP Bridge and Schlage RC - PoE Negotiation Protocol

Resolution: Question:Do Isonas and Schlage devices negotiate for PoE via LLDP or CDP?Answer:LLDP protocol is used. CDP is proprietary to Cisco devices.: