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FAQs

How to Add, Edit, or Delete Apple HomeKit Access Codes

Resolution: Similar to the Schlage Home app the Apple Home app you can set up an access code for people who need access to your home.To Add Access CodesNote: An Apple Home Hub is required to add more than one ...:

Can the Schlage Connect Series Locks Use Voice Controls with Alexa?

Resolution: The Schlage Connect Series is not directly compatible with Alexa. However, by pairing your lock with a compatible smart home hub that integrates with Alexa, you can enable voice control and set up ...:

How to link your Honeywell HUB with Alexa.

Resolution: See the steps below to pair:1. Install the Alexa App onto your smart home device.2. Go to the Alexa app and select Skills.3. From the Categories section choose Smart Home.4. Search for 'Honeywell'....:

How can a master key be made for locks?

Resolution: Only a locksmith can make a master key. Home Depot, Lowe's and other authorized retailers are not able to master key. If you need help finding a local locksmith please click here.:

I have a Schlage Secure Key (blue key). Can I use this to rekey my newly purchased (or replaced) locks?

Resolution: Schlages Secure Key is no longer a viable option for rekeying Shlage locks. The blue key will no longer work on our locks. :

Can 9847WDC be installed with two top latch brackets?

Resolution: The templates and installation instructions for the 98/9947WDC devices utilize a single latch mounting bracket.This is by design so that the channel for the rods is located as close to the edge of ...:

Is the Aged Brass finish US5/609 available on the Von Duprin 55 & 88 Series?

Resolution: Yes, this finish is available for the Von Duprin 55 & 88 Series but it is an Engineering Special. If you wish to purchase a Von Duprin 55 or 88 series in the US5/609 (Aged Brass) finish, p...:

What is the difference between the 09-062 and 09-063 tailpiece kits?

Resolution: The 09-062 and the 09-063 are the same. :

Can I convert a 5547 from a metal door to a wood door?

Resolution: Unfortunately you can not. The machining for the channel inside the device is different for a metal door than it is for a wood door. A new device is required.:

Can a 22 with the QEL option be converted to hex dogging?

Resolution: The 22 series cannot be converted from QEL back to hex dogging as the dogging rod extension has been removed and there is nothing for the dogging assembly to hold retracted.. :