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FAQs

When the Falcon T series is ordered less cylinder, what tailpiece is supplied with the lock 6 or 7 pin?

Resolution: By default when the Falcon T series is ordered Less cylinder (conventional), the 6-pin tailpiece will be provided. :

Is the Schlage L9081 mortise lock function available with a Primus cylinder?

Resolution: The L9081 is not available with a conventional Primus cylinder.:

Does the Schlage Encode Lever Record Physical Key Usage in History?

Resolution: No, the Schlage FE789 Encode Lever does not record physical key usage in its history logs. When the lock is manually unlocked with a physical key, this action will not appear in the access history....:

Is the Schlage Encode Series Compatible With Securitech Door Hardware?

Resolution: No, the Schlage Encode Series is not compatible with Securitech door hardware. Securitech utilizes multi-point locking systems, which are not designed to work with Schlage's residential door h...:

Will Scheduled Codes in the Schlage Home App Work if the Lock Goes Offline?

Resolution: Scheduled codes in the Schlage Home app will not work if the lock goes offline. Since scheduled codes are stored in the Schlage cloud, only the access codes that were active at the time the lock lo...:

Can you purchase just the hold open nut for the HEDA arm?

Resolution: The hold open nut for the HEDA arms on some series can be replaced. The part number is the -41 and is found in the 4040XP, 4110, 1260 and 1460 series and the 4050A will use the 4040XP-41:

When ordering cut SKD operating keys, are they considered masters or changes?

Resolution: SKD keys are considered change keys and not masters. When ordering cut SKD operating or control keys, use the appropriate “48-XXX” number. For instance, if the keyway is C145, a cut oper...:

Can You Replace the Cylinder in a Schlage Encode Series Smart Lock?

Resolution: Yes, the Schlage Encode Series smart locks feature removable cylinders, allowing for replacement or re-keying. However, the replacement cylinder must meet specific requirements to ensure proper fun...:

How to Change the Password on the Schlage Home app

Resolution: You can change your Schlage Home app password at any time. However, you must know your current password to make the change.To Change PasswordOpen the Schlage Home app.Press the Menu Icon in the top...:

Can I Still Purchase BE469NX, BE469WK, or BE469IR Locks?

Resolution: No, Schlage discontinued these versions of the Schlage Connect (BE469) in 2018. Schlage now exclusively offers the Z-Wave Plus version, known as the Schlage Connect Z-Wave Plus (BE469ZP).For purcha...: