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FAQs

How long is the tail piece for B560 with FSIC core?

Resolution: The tail piece for B560 or B563 with FSIC is part # B600-041. The tail piece is about 2.4" in length and is a break off tail piece and works from 1-3/8" up to 2-¼" door thickness.:

Does Von Duprin sell the 1439 strike's wear plate?

Resolution: The wear plate for the 1439 is the same as the wear plate for the 1410 strike. Use part number 960012.:

Can I use a 9V battery in my ALK while it is hardwired?

Resolution: Yes, the battery can serve as a back up should the power supply fail.:

What is the minimum stop width required for an Ives bar coordinator?

Resolution: Ives bar coordinators require a minimum stop width of 1-5/8".:

On which models of automatic door bottom can the 3365N insert be used?

Resolution: The 3365N insert works with models 364, 365, 366, 367, 368, and 369.:

Can a middle mounting post be added/retrofitted to an existing long door pull such as the 9264 or 9266?

Resolution: No. Mounting posts must be pre-installed at the factory.:

What strike is supplied with the B500 when specified with the 12-287 triple option latch?

Resolution: When the B500 is specified with 12-287 latch the strike will default as the standard 10-094. If a thimble strike 10-064 is needed, it would need to be specified when ordering the lock.:

Will NDEB fit on a 3 1/2 " stile?

Resolution: No, it will not fit on a 3 ½" stile. Minimum width is 5":

Why do I see some Engage devices with the name CAPTURED and a long number?

Resolution: The name CAPTUREDxxxxxx appears for the name of the device when an attempted Commissioning process fails. The name CAPTUREDxxxxxxx indicates the device was recognized but the commissioning pr...:

What is a NDEB Si configured lock used for?

Resolution: The Si indicates that the reader is HID credential secure sector compatible.For use with HID iClass credentials.Supports: Secure application area of HID iCLASS®, iCLASS SE®...: