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FAQs

Does the J strap barn door come with extra straps?

Resolution: There are only two J straps that attached to the door for the Barn door hardware. No additional straps can be purchased.:

Level Smart bolts support

Resolution: If you have an F60 with a Level brand Smart Bolt installed please contact Level for support at 1-833-453-8354 . :

Will NDE locks connect to Open Wi-Fi networks?

Resolution: Yes, if the network is 2.4GHz and you choose Open for security type in lock settings. The exception is for networks that have additional steps for accepting conditions or signing in post conne...:

What can cause a RC04 to be in constant green LED state?

Resolution: There are multiple reasons why the RC-04 will give a constant green LED. Auto-unlocks Holiday schedules Custom rules Main...:

How do you delete a device in Zentra?

Resolution: From the web portal, click the 3 dots to the Right of the Device name. You must deactivate the device first. After deactivation the option to delete will be available. :

How do you change keypad output mode on Isonas R-1 reader?

Resolution: Power Cycle reader, and within a minute:*88889999Keypad will beep 3x*8 - 8-bit burst*4 - 4-bit burst#XXX - 26bit emulation where XXX is the facility codeKeypad will beep and go back to red:

Can the Auto-Lock Feature for Schlage Encode Deadbolts Be Programmed Manually on the Keypad?

Resolution: No, the auto-lock feature for Schlage Encode deadbolts cannot be programmed manually on the keypad. This functionality can only be enabled or customized through the Schlage Home app.To view instruc...:

How to Add, Edit, or Delete Apple HomeKit Access Codes

Resolution: Similar to the Schlage Home app the Apple Home app you can set up an access code for people who need access to your home.To Add Access CodesNote: An Apple Home Hub is required to add more than one ...:

Can the Schlage Connect Series Locks Use Voice Controls with Alexa?

Resolution: The Schlage Connect Series is not directly compatible with Alexa. However, by pairing your lock with a compatible smart home hub that integrates with Alexa, you can enable voice control and set up ...:

How to link your Honeywell HUB with Alexa.

Resolution: See the steps below to pair:1. Install the Alexa App onto your smart home device.2. Go to the Alexa app and select Skills.3. From the Categories section choose Smart Home.4. Search for 'Honeywell'....: