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FAQs

Why can't I add a schedule via Engage mobile app?

Resolution: Device and User Schedules must be added and edited from Engage Web Portal: https://portal.allegionengage.com/signin Schedules can be assigned to Users and Devices via Engage Mobile APP:

How to add a mobile credential?

Resolution: The mobile credential can only be added from the web portal.https://portal.allegionengage.com/signinYou cannot add a mobile credential from a Engage phone app.:

Is storeroom function an option on LEBMB or LEBMD?

Resolution: No. Storeroom function is only available on LEBMS (Mortise w/LED Indicator).:

What cycle testing has the 6440XP been tested too?

Resolution: The 6440XP operator is certified to ANSI 156.19 low energy operator standard, which contains cycle testing to 300,000 cycles.:

How do I change my Engage team members permissions?

Resolution: Please click here for the Engage user guide.Go to page 64 :

What is the part number to purchase a laminated padlock?

Resolution: Schlage offers a 2 pack for the covered laminated steel padlocks and the part number is 850410. :

Does Schlage offer a shackle-less padlock?

Resolution: Schlage offers a Steel Shackle-less, round body padlock and the part number is 855156. :

Does the BE375/FE695 Keypad Have a Backlight?

Resolution: Yes, the keypad on the BE375 and FE695 models includes a backlight. The backlight illuminates when the door is locked and the Schlage button on the keypad is pressed, making it easier to use in low...:

What template should I use with a 99 device and AD-400 trim on a wood door?

Resolution: In most cases, when using a Schlage Electronics AD or CO Series 993 Exit Device Trim with a Von Duprin 98/99 Series Exit device, use the Exit Only (EO) Exit Device Template combined with the approp...:

What is the clearance between the 09-611 Chevron indicator and the A rose?

Resolution: The clearance between the 90-611 Chevron indicator and the A, B or C rose:A rose (2-1/8 dia) clearance is approximately .5"B rose (2-9/16 dia) clearance is approximately .28"C rose (2-5/8 dia) clea...: