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FAQs

Where can I find the FE10 passage lever with built-in alarm installation guide?

Resolution: To access the FE10 installation guide please click here. :

Where can I find the FE576 keypad lock with built-in alarm installation guide?

Resolution: To access the FE576 installation instructions please click here. :

How to Access Lock History Through the Schlage Home App

Resolution: The Schlage Home app provides access to a detailed lock history, allowing you to track lock activity, such as when the door was locked or unlocked and by whom. This feature is accessible via the "L...:

Is the Schlage Connect Series (BE468, BE469, BE469ZP) ADA Compliant?

Resolution: The Schlage Connect Series locks, including models BE468, BE469, and BE469ZP, are not ADA compliant. ADA compliance typically involves specific requirements for accessibility, which these locks do ...:

Is the Schlage Battery 900-BAT 2 pack compatible with the Locknetics LP/150/250 Power supply?

Resolution: The Schlage Battery 900-BAT 2 pack is fully compatible with the Locknetics LP/150/250 Power supplies. :

Does the SUS A-KIT support BE367?

Resolution: Yes, but the BE367 will need the latest firmware on it before it will work with the SUS A-KIT.:

Can you enroll PIV credentials manually into Schlagle Express?

Resolution: No, you have to use the MT20 to enroll PIV (Personal Identity Verification) credentials into Schlage Express, you cannot enter these credentials manually.:

Can I use CAT 5 or CAT 6 cabling to wire an AD300?

Resolution: CAT 5 or 6 will give an impedance mismatch, the correct wire would be RS-485 wire such as Belden 9841, 9842 or equivalent (See AD300 instructions for more details).:

What is the lowest firmware that a Pim400 needs to have to work with a SUS A-KIT cable?

Resolution: Firmware version 2.23.2:

What contacts should be used on an 8200 console, are the contacts wet or dry?

Resolution: The switches on the console are wet to start with. To make the contacts dry so voltage can run through the switch, follow the instructions in the user guide for the 8200 console and cut the necessa...: