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FAQs

Can we supply cables for 9949 on a 17'6" tall door?

Resolution: Max length as engineering special is 16'. Any taller, the cables are too heavy for door to operate efficiently. :

How to Locate the Programming Sticker on Schlage Encode Locks

Resolution: Your default codes are located in two locations. One is on the documentation included in the box. The second is located on the front of the inside assembly.You need to slide the battery cover up to...:

What is the difference between Lockdown and Toggle on Engaged managed sites?

Resolution: Lockdown keeps everyone out until removedToggle changes locked to unlock, or unlocked to locked and back with each credential presentation.:

Will construction fobs continue to work after the Control locks are commissioned?

Resolution: No. Construction fobs only work on Control locks that are not commissioned into Engage.Once commissioned, construction fobs will not work.:

Will Engage GWE work with Schlage Encode?

Resolution: No. GWE only works on Engage products. NDEB, LEB, Control, and CTE.The Encode lock is a part of our residential locks, it is not compatible with the Gateway.:

Can you order 299 strikes in different finishes?

Resolution: The 299 Strike is supplied standard in 622/US19, Flat Black.The 299 can be supplied in several optional finishes and must be specified when ordering if desired.These optional finishes include;605/U...:

Is 4023 mullion blank?

Resolution: The Falcon 4023 and F4023 mullions are supplied without prep for strikes (or blank) because the Falcon 24, 25, and 19 Series devices used with them do not have the same standard Centerline above th...:

Are Exit Device Trims fire rated?

Resolution: Trims and Controls for Exit Devices do not have their own fire rating because they do not function without an Exit Device..The Trim or Control is an optional component of and is paired with an Exit...:

Error message when trying to commission a Engage lock “Unable to commission, lock is currently on a different site” how to fix?

Resolution: This error is given when a lock is already commissioned to a different engage site. You can’t commission a device while it’s on a different site. You need to log into the site it is commission...:

How will LEBMD/LEMD respond to credentials if deadbolt extended without DPS closure?

Resolution: Lock will give 2 green blinks and NOT unlock. :