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FAQs

How do I unfreeze a lock that flashes 12 times red?

Resolution: Freeze Credential Function freezes the lock in its current state (locked or unlocked). The lock's exterior will flash 12 times red.Lock remains frozen until a Freeze credential is presented again.T...:

Where is the serial number on a NDE or NDEB?

Resolution: The label with the serial number is located under the battery holder of the locks.If you scan the QR code, that will also show you the serial number.:

Does Schlage Offer Fire-Rated Handle Sets?

Resolution: Schlage offers fire-rated handle sets, however only for the Schlage Custom (FC) and Dexter (J) series. :

What is the recommended wifi extender/repeater if I do not have a 2.4 network?

Resolution: We recommend the TP-Link N300 WiFi Extender RE105 Wifi extender. Single band 2.4 GHZ only.:

Did the Schlage Encode Plus Replace the Encode?

Resolution: The Schlage Encode Plus did not replace the Schlage Encode. The Encode Deadbolt has not been discontinued and is still available alongside the Encode Plus.The Encode Plus was introduced to offer ad...:

Can I use a rechargeable battery pack with my Encode?

Resolution: Only the 4 AA battery holder that comes standard with our Encode lock is compatible. We do not recommend using any 3rd party rechargeable battery holder alternatives. :

Can My Lock Unlock Automatically Based on Proximity?

Resolution: Schlage smart locks do not feature an automatic unlock by proximity functionality. However, the Schlage Encode Plus™ Smart Wi-Fi Deadbolt offers Apple Home Key integration, which provides a conveni...:

How to Export the History Log from the Schlage Home App: Is It Possible?

Resolution: If you're wondering whether it's possible to export the history log from the Schlage Home App, the answer is no. Currently, the Schlage Home App does not offer an option to download or export the h...:

What should the OHMs on an E360L-BE solenoid read?

Resolution: An E360L-BE solenoid should read around 72 to 82 ohms. :

Manually Change the User Code Length on the Schlage Encode

Resolution: Discover how to customize the user code length on your Schlage Encode Locks (BE489 and FE789) to better suit your security needs. Click here to view interactive instructions that will guide you thr...: