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FAQs

What are the dimensions of a 98/99 series panic bar?

Resolution: The device center case is 8" tall, 2-¾" wide, and has a projection of 2-3/8"The push pad is 18" for a 3' device, and 24" for a 4' device. The channel assembly is 2-¼" tall and has a projection...:

What is the decibel level for the Chexit alarm?

Resolution: When set to “Low” volume, the Chexit alarm is 60-64 decibels.When set to “High” volume, the Chexit alarm is 80-84 decibels.:

Can I purchase a new lever for the 230L trim?

Resolution: Levers for the 230L trim are not available as service/replacement items. If the lever must be replaced, then an entirely new trim is necessary.:

Will the 299AB rescue strike work with the Schlage L9040?

Resolution: No, the L9040's latch is too big for the 299AB rescue strike.:

Since Falcon and Von Duprin now use the same ALK board, is the "CD-ALK" option available for Falcon 24/25 Series devices?

Resolution: The “CD-ALK” option is not available for the Falcon 24/25 Series. The devices' cover plates still differ from Von Duprin and cannot accommodate dual cylinder cutouts.:

Does Zero offer thresholds made from stone or PVC?

Resolution: Zero does not offer stone or PVC thresholds.:

How do you create a toggle fob in Engage?

Resolution: Follow these steps to create a new toggle credential:1. Log in on the web portal and open the Users Tab2. Select a current user3. From the Users card, select Add Credential4. The Add Credential car...:

How do you decommission a device from Engage?

Resolution: Log into the Engage Software on your mobile device:1. Open the Devices screen2. Find the device you want to delete in the list3. iOS: Swipe left on the device name to show the Delete button. Then t...:

Will a Engage Master credential bypass the freeze function of a lock?

Resolution: Yes, the Master credential will bypass any function on the lock.:

What is the outdoor rating for a MTB15?

Resolution: The outdoor rating for the MTB11 and MTB15 is IP65: