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FAQs

Resolution: There is no way to accommodate the B62 for a non-standard door. Please review B62 Door Prep for more information. :

When should I use shims with an AD400 lock?

Resolution: When you have a door that is thinner than 1 3/8 inches. Then shims would be ordered in increments of 1/8 inches.:

What wire gauge is required for installing the Schlage ND12EL/EU, ND80EL/EU and ND96EL/EU electrified locks?

Resolution: Please click here for the wire run and wire gauge requirements for installing the ND Series Electrified Locks. :

Will the CS450 work as a replacement strike going into an aluminum frame?

Resolution: No, this strike cannot work on an aluminum door frame but can work on a hollow metal frame since aluminum frames do not have the same depth as the hollow metal frames do. The depth on aluminum fram...:

Can I just swap out the PCB board in the M490DE and make it a M490DEP?

Resolution: No, the MBS is in the coil assembly so switching out the PCB won't work.:

How do I order a small format core on a 650 series keyswitch?

Resolution: Order it as a mortise cylinder. The part number for SFIC is 80-102.:

Can You Install an Encode Lever and Another Encode Series Deadbolt on the Same Door?

Resolution: The ability to install both the Schlage Encode Lever (FE789) and another Schlage Encode series lock (BE489/BE499) on the same door depends on the door preparation. Here's what you need to know:Stan...:

What firmware version allows NDEB and LEB to accept no-tour mobile credentials?

Resolution: The firmware version on the LEB and NDEB must be on 3.08.06 for it work with no-tour mobile credentials.:

Why does the MAC address appear the same for all IP Bridge ports?

Resolution: Each IP Bridge uses the same MAC address for each of the 1,2 or 3 different ports.:

What would cause a NDEB to only pull latch back 1/4 of the way and then it snap back

Resolution: It is an installation issue, the cam is out of place, needs to be turned clockwise right till the latch retracts: