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FAQs

Can You Install an Encode Lever and Another Encode Series Deadbolt on the Same Door?

Resolution: The ability to install both the Schlage Encode Lever (FE789) and another Schlage Encode series lock (BE489/BE499) on the same door depends on the door preparation. Here's what you need to know:Stan...:

What firmware version allows NDEB and LEB to accept no-tour mobile credentials?

Resolution: The firmware version on the LEB and NDEB must be on 3.08.06 for it work with no-tour mobile credentials.:

Why does the MAC address appear the same for all IP Bridge ports?

Resolution: Each IP Bridge uses the same MAC address for each of the 1,2 or 3 different ports.:

What would cause a NDEB to only pull latch back 1/4 of the way and then it snap back

Resolution: It is an installation issue, the cam is out of place, needs to be turned clockwise right till the latch retracts:

What is the part number for MT to MTB reader adapter cable?

Resolution: The part number from the MT to MTB adapter cable is: 47569692:

What is the outdoor rating for MTB readers?

Resolution: The outdoor rating for the MTB readers is: IP65:

What determines NDE/LE IPB function when linked to Gateway?

Resolution: For RSI 485 GWE, it sends the change of state of the IPB to the ACP and the ACP must decide what action to take. For IP/Ethernet GWE the action that the IPB causes is decided by the lock...:

What is the outdoor rating for Schlage Reader Controllers?

Resolution: The outdoor rating for the Schlage Reader Controller is: IP65:

What part number is needed to replace LE series RX (request to exit) switch?

Resolution: The part number for the LE series RX replacement switch is: L483-007:

Is the DMSS active when using the Push-n-Go feature on the Sr Swing?

Resolution: PS INFO ONLYPer Eng. (SB) 6/2023--- they tested this application and if somebody is standing in the field of the DMSS -safety side sensor with push ‘n’ go turned on and somebody pushes the door ope...: