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FAQs

Can the blade stop spacer be plated, powder coated (std or RAL), or SRI?

Resolution: The blade stop spacer, which is part number -61, is available in STD Powder coat, RAL, and STD plated finishes. It is not available with SRI as the part is made of Alum type material. :

How Do I Exclude a Schlage Lock in the Alarm.com App?

Resolution: If your Schlage lock is functioning manually and from the keypad, but you need to exclude or include it in the Alarm.com app, the process for exclusion mode may vary depending on your service provi...:

Do the ligature-resistant Schlage HSLR series trim work with Von Duprin exit devices?

Resolution: The ligature-resistant Schlage HSLR series trim do not work with Von Duprin exit devices.:

Why can't you have the -2SI with the QEL?

Resolution: If the QEL is powered, it defeats the security of the -2SI. They could use the -2SI Key to lock the lever, but the door would still be unsecure if the motor is powered and holding the la...:

Are the Von Duprin 249 strike screws available as a service item?

Resolution: The Von Duprin 249 strike screws are not available as a service item.:

Can we accommodate an 11ft door with the 9927 surface vertical rod device? (Not fire rated)

Resolution: We can go up to 12' standard with extension rods if not fire rated.:

What's the "throw" of the 9947 bottom latchbolt?

Resolution: The 47 bottom latch used with the 98/9947, 33/3547A, and 94/9547 Concealed Vertical Rod Exit Devices has a 5/8" throwThis latch can accommodate a maximum undercut (gap between the bottom of the doo...:

What is the center line of the 6111 strike prepped on a 4854 mullion?

Resolution: 39 11/16" Above the Finished Floor:

What is the screw size of the screws for attaching the sr swing filler or spindle plates?

Resolution: The screw size is 8-32 x ¼" Machine screw, 4 per plate-depending on length. :

What do I do if a 4640/4630 is making a grinding/scuffing noise?

Resolution: If you have a 4600 series auto operator that is making a squealing or grinding noise when trying to open the door this typically means the “Opening Force” option on the 4630/4640 is set too high..&...: