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FAQs

Resolution: If your knob, lever, or handle set latch is stuck in the door and cannot be removed, follow the steps below to resolve the issue:What You'll NeedPliers or Needle-Nose PliersPhillips-head screwdrive...:

How do you order Falcon keys with Do Not Disturb?

Resolution: To order falcon keys with “Do Not Duplicate” you must specify 50-219 DO NOT DUPLICATE :

Is the 09-907 mortise thumbturn still offered?

Resolution: Due to low volume demand on the 09-907 it was discontinued as of March 3rd, 2023. In its place you could order a 09-904 118 in conjunction with a 36-082 025 blocking ring to accomplish this same it...:

How does the emergency turn work on the ND44?

Resolution: The outside emergency thumbturn on the ND44 Hospital Privacy lock is designed to unlock the door. When the door is locked, turning the outside emergency thumbturn will pop the inside push but...:

Can the Gen2 sectional cylinder indicator for an L9456 be replaced by a Gen2 sectional cointurn or sectional privacy indicator?

Resolution: As of March 2024 the Gen1 indicators were replaced by Gen2 indicators.The above solution will work also for Gen1 indicators. :

Will the ND85 emergency key retract latch outside even if the button inside is not depressed?

Resolution: Yes, the ND85 emergency key will retract latch outside whether the inside button is depressed or not depressed. :

How to Schedule Codes in the Schlage Home App

Resolution: The Schlage Home App provides code scheduling capabilities for compatible Schlage Smart Locks, including the Schlage Arrive, Schlage Encode Series, and Schlage Sense. This feature allows you to set...:

What is the part number for the cylinder screw on an Encode?

Resolution: The cylinder screw used in the Schlage Encode Series lock is identified by the following part number and specifications:Part Number: B489-028Specifications:Size: #10-32 x 1/2Type: Thread CuttingHea...:

What is a Key System Design Report?

Resolution: A Key System Design Report is a document provided by Allegion master key for existing factory keyed systems either Schlage or Falcon. In addition to basic system information like Structure Nu...:

Why does Schlage stamp Facility codes on the keys?

Resolution: Allegion stamps a facility code on certain keys for restricted account identification. See details below. All Falcon restricted key sections.Everest - Everest 29 restricted SFIC and full size....: