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FAQs

How to Schedule Codes in the Schlage Home App

Resolution: The Schlage Home App provides code scheduling capabilities for compatible Schlage Smart Locks, including the Schlage Arrive, Schlage Encode Series, and Schlage Sense. This feature allows you to set...:

What is the part number for the cylinder screw on an Encode?

Resolution: The cylinder screw used in the Schlage Encode Series lock is identified by the following part number and specifications:Part Number: B489-028Specifications:Size: #10-32 x 1/2Type: Thread CuttingHea...:

What is a Key System Design Report?

Resolution: A Key System Design Report is a document provided by Allegion master key for existing factory keyed systems either Schlage or Falcon. In addition to basic system information like Structure Nu...:

Why does Schlage stamp Facility codes on the keys?

Resolution: Allegion stamps a facility code on certain keys for restricted product account identification:All keys in Falcon restricted key sections are stamped with a facility code. All keys in Everest D...:

Can the blade stop spacer be plated, powder coated (std or RAL), or SRI?

Resolution: The blade stop spacer, which is part number -61, is available in STD Powder coat, RAL, and STD plated finishes. It is not available with SRI as the part is made of Alum type material. :

How Do I Exclude a Schlage Lock in the Alarm.com App?

Resolution: If your Schlage lock is functioning manually and from the keypad, but you need to exclude or include it in the Alarm.com app, the process for exclusion mode may vary depending on your service provi...:

Do the ligature-resistant Schlage HSLR series trim work with Von Duprin exit devices?

Resolution: The ligature-resistant Schlage HSLR series trim do not work with Von Duprin exit devices.:

Why can't you have the -2SI with the QEL?

Resolution: If the QEL is powered, it defeats the security of the -2SI. They could use the -2SI Key to lock the lever, but the door would still be unsecure if the motor is powered and holding the la...:

Are the Von Duprin 249 strike screws available as a service item?

Resolution: The Von Duprin 249 strike screws are not available as a service item.:

Can we accommodate an 11ft door with the 9927 surface vertical rod device? (Not fire rated)

Resolution: We can go up to 12' standard with extension rods if not fire rated.: