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FAQs

What is the thickness of the 996L-NL/RV trim?

Resolution: The escutcheon is approximately 7/8” where the rim cylinder sits in the plate.:

Can the Encode Plus Be Controlled Through Apple HomeKit with an Android Phone?

Resolution: Apple HomeKit devices, such as the Schlage Encode Plus (BE499), can only be controlled using an Apple iPhone or Watch. If you wish to manage the Encode Plus with an Android phone, you must use the ...:

How to Remove a Stuck Deadbolt?

Resolution: If your deadbolt lock is stuck in the locked position but needs to be removed from your door, follow these steps to resolve the issue:What You'll Need:Phillips-head screwdriverFlat-head screwdriver...:

Does LCN sell just the keys for the 8310-806K Key Switch?

Resolution: Unfortunately, LCN does not sell the individual keys for the 8310-806K key switch.:

How to Remove a Stuck Latch

Resolution: If your knob, lever, or handle set latch is stuck in the door and cannot be removed, follow the steps below to resolve the issue:What You'll NeedPliers or Needle-Nose PliersPhillips-head screwdrive...:

How do you order Falcon keys with Do Not Disturb?

Resolution: To order falcon keys with “Do Not Duplicate” you must specify 50-219 DO NOT DUPLICATE :

Is the 09-907 mortise thumbturn still offered?

Resolution: Due to low volume demand on the 09-907 it was discontinued as of March 3rd, 2023. In its place you could order a 09-904 118 in conjunction with a 36-082 025 blocking ring to accomplish this same it...:

How does the emergency turn work on the ND44?

Resolution: The outside emergency thumbturn on the ND44 Hospital Privacy lock is designed to unlock the door. When the door is locked, turning the outside emergency thumbturn will pop the inside push but...:

Can the Gen2 sectional cylinder indicator for an L9456 be replaced by a Gen2 sectional cointurn or sectional privacy indicator?

Resolution: As of March 2024 the Gen1 indicators were replaced by Gen2 indicators.The above solution will work also for Gen1 indicators. :

Will the ND85 emergency key retract latch outside even if the button inside is not depressed?

Resolution: Yes, the ND85 emergency key will retract latch outside whether the inside button is depressed or not depressed. :