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FAQs

How does the emergency turn work on the ND44?

Resolution: The outside emergency thumbturn on the ND44 Hospital Privacy lock is designed to unlock the door. When the door is locked, turning the outside emergency thumbturn will pop the inside push but...:

Can the Gen2 sectional cylinder indicator for an L9456 be replaced by a Gen2 sectional cointurn or sectional privacy indicator?

Resolution: As of March 2024 the Gen1 indicators were replaced by Gen2 indicators.The above solution will work also for Gen1 indicators. :

Will the ND85 emergency key retract latch outside even if the button inside is not depressed?

Resolution: Yes, the ND85 emergency key will retract latch outside whether the inside button is depressed or not depressed. :

How to Schedule Codes in the Schlage Home App

Resolution: The Schlage Home App provides code scheduling capabilities for compatible Schlage Smart Locks, including the Schlage Arrive, Schlage Encode Series, and Schlage Sense. This feature allows you to set...:

What is the part number for the cylinder screw on an Encode?

Resolution: The cylinder screw used in the Schlage Encode Series lock is identified by the following part number and specifications:Part Number: B489-028Specifications:Size: #10-32 x 1/2Type: Thread CuttingHea...:

What is a Key System Design Report?

Resolution: A Key System Design Report is a document provided by Allegion master key for existing factory keyed systems either Schlage or Falcon. In addition to basic system information like Structure Nu...:

Why does Schlage stamp Facility codes on the keys?

Resolution: Allegion stamps a facility code on certain keys for restricted product account identification:All keys in Falcon restricted key sections are stamped with a facility code. All keys in Everest D...:

Can the blade stop spacer be plated, powder coated (std or RAL), or SRI?

Resolution: The blade stop spacer, which is part number -61, is available in STD Powder coat, RAL, and STD plated finishes. It is not available with SRI as the part is made of Alum type material. :

How Do I Exclude a Schlage Lock in the Alarm.com App?

Resolution: If your Schlage lock is functioning manually and from the keypad, but you need to exclude or include it in the Alarm.com app, the process for exclusion mode may vary depending on your service provi...:

Do the ligature-resistant Schlage HSLR series trim work with Von Duprin exit devices?

Resolution: The ligature-resistant Schlage HSLR series trim do not work with Von Duprin exit devices.: