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FAQs

Why Is the Auto-Lock Feature Not Working on My Schlage Encode Lock?

Resolution: The Schlage Encode series (BE489, BE499, and FE789) includes the Auto-Lock feature which enhances security. However, these features may occasionally stop working due to app settings, updates, or ot...:

Does Schlage Manufacture Push Plates?

Resolution: Yes, Schlage does offer a Push Plate - Model 8200. For more information on Schlage Residential Push Plates, please click here.:

Can CSN be enrolled in Pure Access using Schlage reader controller?

Resolution: No, CSN is not an option for credential format in the Pure Access Cloud.:

Can you use an Engage CTE with an RSI Gateway?

Resolution: No, you cannot use a CTE controller with an RSI-485 Gateway.It is only compatible with an IP Gateway.:

Does the Von Duprin 6111 electric strike work for the Von Duprin 55 Rim device?

Resolution: The 6111 electric strike requires a special strike “LIP” to work properly with the 55 Rim device.This is available as an Engineering Special by ordering “6111 x 55 Rim" as the strike model number. ...:

Will the Von Duprin 6211 electric strike work for the Schlage L9000 series mortise lock?

Resolution: Yes, but the strike centerline must be placed 7/8" BELOW the lock centerline. See Von Duprin template 30215:

What is Von Duprin part number 991342?

Resolution: The Von Duprin part number 991342 WAS the E996 24VDC solenoid. The E996 Locking Mechanism (part 050671) WAS the smallest component for sale with the solenoid. The solenoid driven E9...:

What lever trim is used for the Von Duprin 8847F device?

Resolution: 371L Lever Trim:

What does the Von Duprin prefix "PA" mean?

Resolution: PA = Pushbar Armor. Some southern California counties have a building code that requires the hinge end of the pushbar to be covered to prevent bag straps from catching on the end of the pushb...:

What is an 88 DU?

Resolution: The 88DU is a dummy cross bar with no latch and no trim. The only reference to this device is in the price book under “Dummy Cross/Touch Bars” :