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FAQs

Which model readers will work with the CTE?

Resolution: With the CTE controller, you can only use 485 readers.You can use the MTB11, MTB15, MT11-485 and the MT15-485.You cannot use the MT11 or the MT15 readers:

Can a remote release be used for LEB or NDEB?

Resolution: There is no spot on the NDE or LE to connect a remote release button. With Engage software no remote release options.But, if the NDE and LE are going to 3rd party access control system, it may work...:

How to delete an RC04 from Pure Access Cloud?

Resolution: In order for a device to be deleted from the system, it will first need to be deactivated.Here is how to deactivate them:Method 1Navigate to the Access Points screenFrom the access point you wish t...:

What TCP ports does GWE use?

Resolution: The Gateway (GWE) uses ports: 80 and 443:

What does it mean when GWE says disabled under IP settings?

Resolution: It means, device did not receive DHCP information from router. You can reconnect the switch to the router and reboot the Gateway to fix the issue.:

Why Is the Auto-Lock Feature Not Working on My Schlage Encode Lock?

Resolution: The Schlage Encode series (BE489, BE499, and FE789) includes the Auto-Lock feature which enhances security. However, these features may occasionally stop working due to app settings, updates, or ot...:

Does Schlage Manufacture Push Plates?

Resolution: Yes, Schlage does offer a Push Plate - Model 8200. For more information on Schlage Residential Push Plates, please click here.:

Can CSN be enrolled in Pure Access using Schlage reader controller?

Resolution: No, CSN is not an option for credential format in the Pure Access Cloud.:

Can you use an Engage CTE with an RSI Gateway?

Resolution: No, you cannot use a CTE controller with an RSI-485 Gateway.It is only compatible with an IP Gateway.:

Does the Von Duprin 6111 electric strike work for the Von Duprin 55 Rim device?

Resolution: The 6111 electric strike requires a special strike “LIP” to work properly with the 55 Rim device.This is available as an Engineering Special by ordering “6111 x 55 Rim" as the strike model number. ...: