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FAQs

Resolution: A ‘User Permissions’ report shows users associated with access control Weekly Ruleswhere the user is identified by name rather by a User Group.:

How do I select the credential formats listed when manually enrolling a new badge for an Engage linked Pure Access Account?

Resolution: With Pure Access Cloud accounts that are linked to Engage you can select ‘Available Credential Format’ and ‘Default Credential Format’ at the Settings>Global Settings page.:

What is the best way to get a report for duplicate users in Pure Access?

Resolution: Since the Users reports doesn’t differentiate between duplicate users, the best way to get a report that shows duplicate users in Pure Access is to run the ‘User Export’ report and downlo...:

Isonas PAC Admin DeActivated User and can't find to Re Activate.

Resolution: In the Status filter at the top, you need to select Inactive or ALL users.Then you will see the deactivated users.:

What is the Part Number for NDEB Battery Strap?

Resolution: The battery strap is not sold separately. It is included with the battery holder kit.Part #: N223-044Contents: (1) Battery tray assembly (1) Battery strap :

Which model readers will work with the CTE?

Resolution: With the CTE controller, you can only use 485 readers.You can use the MTB11, MTB15, MT11-485 and the MT15-485.You cannot use the MT11 or the MT15 readers:

Can a remote release be used for LEB or NDEB?

Resolution: There is no spot on the NDE or LE to connect a remote release button. With Engage software no remote release options.But, if the NDE and LE are going to 3rd party access control system, it may work...:

How to delete an RC04 from Pure Access Cloud?

Resolution: In order for a device to be deleted from the system, it will first need to be deactivated.Here is how to deactivate them:Method 1Navigate to the Access Points screenFrom the access point you wish t...:

What TCP ports does GWE use?

Resolution: The Gateway (GWE) uses ports: 80 and 443:

What does it mean when GWE says disabled under IP settings?

Resolution: It means, device did not receive DHCP information from router. You can reconnect the switch to the router and reboot the Gateway to fix the issue.: