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FAQs

What is the part number for the HDSI/CDSI tumbler spring?

Resolution: The HDSI/CDSI tumbler spring is part number 47380992.:

Is the Schlage Home App Required to use a Schlage Encode Series Lock?

Resolution: While the Schlage Encode Series (models BE489, BE499, and FE789) can be used without the Schlage Home app, it is not recommended. Using the lock without the app limits access to its full features a...:

Can You Disable the Lock Screen Requirement for the Schlage Home App?

Resolution: When using the Schlage Home app, many users wonder if they can disable the lock screen requirement on their phones. Unfortunately, the answer is no, and here’s why:Why a Lock Screen Is Mandatory fo...:

How to Reverse the Handing on the Schlage Encode Lever

Resolution: The Schlage Encode Lever (FE789) is designed with reversible handing, making it easy to adapt the lever direction for both left-handed and right-handed doors. Whether you're installing the lock for...:

Can a lever be purchased to replace a door knob on the interior of an F60 handle set?

Resolution: The Schlage F60 handleset is created by combining a Schlage F58 (Exterior) with a F59(Interior). If you purchase a new F59 with the desired knob the replacement will come with a new chasis that wil...:

What is the difference in the finish colors Polished Nickel (618) and Bright Chrome (625)?

Resolution: The Schlage Polished Nickel is bright and shiny with a yellow undertone. Versus the Bright Chrome that has more of a blue undertone; but is also bright and shiny. :

Is it possible to determine how the lock was connected in the Alexa app?

Resolution: How to Determine How Your Keypad Was Connected to AlexaOpen the Alexa App:Launch the Alexa app on your mobile device.Navigate to Device Settings:Go to the "Devices" section located at the bottom of...:

Do the K Series mortise locks have replacement parts available?

Resolution: The K series lock was discontinued circa 1986, and Schlage no longer manufactures parts or locksets for this series. :

Does Schlage Offer Fire-Rated Locks?

Resolution: Yes, Schlage does offer fire-rated locks. However, Schlage residential locks are not automatically fire-rated unless they are specified as light commercial (CS version). If the lock is labeled as a...:

Why Can't I Directly Pair the Schlage Encode Smart Lock with the Ring App?

Resolution: The Schlage Encode Series cannot be directly paired with the Ring app. To integrate your Schlage Encode Smart Lock with Ring, follow these steps:Pair with the Schlage Home App: First, ensure your S...: