User questions

Question
Answer
  • Schlage H Series
  • How do I upgrade an older biometric F-Series HandKey with a new firmware chip?
  • How do you find the serial number of a biometric F-Series handpunch or Handkey II?
  • Does Schlage offer a cam that will work with a Yale mortise lock?
  • Do we have a Schlage conventional retrofit cylinder for Yale locks?
  • Is the ND lock available to accept Sargent, Corbin Russwin, Yale or Medeco cores or cylinders?
  • What cam do Schlage mortise locks use?
  • Is there a cam for a Schlage IC cylinder to operate a Falcon MA lock?
  • How do I setup remote wireless access to my Schlage Sense Smart Deadbolt (BE479) with HomeKit?
  • Getting message “Adding Failed, Could not connect to accessory” for BE479 Sense
  • Difficulties FDR on Sense or Connect Locks
  • Auto-lock feature enabled on Schlage Home App but settings change
  • How far back does the history show for my BE479 Schlage Sense lock?
  • What sections are used on split keys?
  • How is the split key construction insert retained in a cylinder?
  • Is a standard cylinder keyway such as "C" available in SFIC?
  • Are split finishes or lever designs available on the Olivari trims?
  • Do any electronic locks come in split finishes?
  • Schlage Control BE367 and FE410 - Split Finish
  • Can the Falcon Monarch 718C or 718NL trim be used with the 25-C exit device?
  • Can the XX-V, 19-V, 24-V or 25-V extension rod be used on the bottom rod?
  • Will the new 712L work with old 17 series?
  • What cylinder is used in a 210K trim for the 22 series exit device?
  • What is the difference between the 376T and the 360T trim when it is used with Von Duprin 33/3547A exit device?
  • What is the part number for the lever return spring for an old 182LE trim?
  • Are factory finished doors and frames available from Steelcraft?
  • Wiring diagrams for Avigilon RedCloud Access Control System with AD-300 Hardwired, AD-400 Wireless Locks.
  • What are the 3 wires on the Falcon AE switch?
  • What are the LCN standard finishes?
  • When are Panic Devices required?
  • What are the standard hinge and lock spacing for doors and frames?
  • How are Butt Hinges located?
  • Where is factory recommendation for location of an EPT?
  • What is Steelcraft's standard hinge locations for a 6'8" high frame from head to top of each hinge?
  • Are astragals required on 3 hour rated pairs of doors?
  • How does the Von Duprin 98/99 rim or vertical rod exit device with lever trim convert from L to L-NL function?
  • What is the warranty for Steelcraft products?
  • What is the most common practice for running electric power from a frame to the door and hardware?
  • What are the standard hinge and lock spacing for doors and frames?
  • How many compression anchors are provide per jamb on DW-Series frames?
  • What is the backset for the Von Duprin WS9827 device when installed on Steelcraft Paladin series door?
  • Can doors be prepared for raceways in the factory?
  • Does Steelcraft offer the doors and frames galvanized or galvannealed?
  • Where is the Fire Label located on a door and a frame?
  • Are Steelcraft doors and/or frames fire rated?
  • Does Steelcraft prime paint doors and frame?
  • Order Forms
  • FastTrack program information
  • Common wiring diagrams
  • How do I contact Allegion Customer Service or Technical Support?
  • Why is the AD300 blinking Green and Red?
  • How do I contact Schlage Biometrics Technical Support?