User questions

Question
Answer
  • Warranty information on Allegion Commercial products.
  • What is the warranty for the Olivari trim?
  • When is a AD-Series or CO-Series product considered "Out Of Warranty"?
  • Is the Falcon Y lock discontinued?
  • How do I cut a door to accept a Falcon W series lock?
  • When was the Falcon W Series launched?
  • Engage NDE and LE - Mechanical Key Override and Audits
  • The Von Duprin 98 or 99 ALK kit will not sound the horn
  • Why is the Von Duprin exit alarm ALK going into alarm on it's own?
  • Where can I find discontinued G lock templates?
  • Are parts still available for the Schlage interconnect G series lock?
  • Old 1981 Schlage Lock Service manual.
  • Are factory finished doors and frames available from Steelcraft?
  • Is rescue hardware available in other finishes besides satin stainless steel?
  • FINISH HARDWARE
  • For Von Duprin devices, Is the antimicrobial finish applied only to the pushbar?
  • EXIT HARDWARE
  • Are stainless steel doors and frames available?
  • How to submit a request for a Schlage special?
  • EL Device Troubleshooting Guide
  • How do I wire an EL device to normally hold open the latch and release it during a fire alarm?
  • How does the latch bolt retract on the Von Duprin XP device?
  • Is there an EL conversion kit for the Falcon 2390 exit device?
  • How do you test a Falcon 24 or 25 Series EL solenoid?
  • Can the Von Duprin EL option be added to any existing 98/99 device?
  • What power supply is needed for EL devices?
  • Has the Monarch 19 ever had electric latch retraction?
  • What is the model number for the Ives door edge pull?
  • Where is the catalog information and specifications on the Ives edge guards?
  • Why are the bolts larger on the 8102, 8103, 8103EZ, 8190, 9100, 9103EZ, 9190?
  • Are Ives pulls ADA compliant?
  • Is it possible to convert an Ives long door pull from a 9264 to a 9266, or from a 9266 to a 9264?
  • Will the Von Duprin 6210 electric strike operate with the MA series locks?
  • Can the 5100 electric strike be used with a mortise exit device?
  • What is the most common practice for running electric power from a frame to the door and hardware?
  • What is the offset for the Von Duprin 6211 with the Schlage L 9000 mortise lock?
  • Why is a 5100 electric strike clicking but not locking?
  • Where is the 6400 electric strike located based on the location of a mortise lock?
  • What electric strike can be used on a pair of doors with an L9000 lock?
  • How do you identify what size a 2030 closer is?
  • What is the difference between a 4010 and a 4011 closer?
  • Is the 2030 spring adjustable?
  • How do I get a Size 1 (ADA) closer to close against air pressure?
  • What size Allen wrench is used for Closer adjustment?
  • What size machine screws are used with thru bolts and a 2-3/4" thick door and a 4040 closer?
  • What is the maximum frame size for a label transom and sidelight frame?
  • Can louvers be installed in fire rated transom frames?
  • Does Steelcraft offer a KD (knocked down) assembly for sidelight frames?
  • What is the standard undersize for Steelcraft transom panels?
  • Can a 1 3/4" thick panel be used in a fire rated transom frame with a transom bar?
  • TRANSOM PANEL
  • Can decorative metal panels be installed over the entire surface of fire doors?
  • What cores are offered for insulated doors?
  • Is there honeycomb core around the perimeter of doors that have either polystyrene or polyurethane insulation?