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User questions

Question
Answer
SUS Update Guide
  • Where can I download the latest version for the Schlage Utility Software?
  • How should I update firmware (FW) on an AD300?
  • How to adjust First, Delay, and Retry in a PIM400 & AD400?
  • How do I change signal levels on my PIM400 -TD2 outputs?
  • Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?
  • What should I do if the CT5000 USB cable gets disconnected during a firmware update?
swing clear hinges
  • What hinges can an EPT be installed with?
  • Does a SEH require a door closer?
  • What is the difference between the FE and DE-Series frames
  • Can we do TW on swing clear hinges?
  • What is the template for 5BB1HW for Swing Clear Hinges?
  • Can a 4010 be mounted with swing clear hinges?
  • Will a Senior Swing work with swing clear hinges?
  • Can you use a 4040SE with swing clear hinges on the pull side?
  • Can the bar style coordinators be used with swing clear hinges?
vertical rod fire exit
  • Is the Von Duprin 1609 strike fire rated for pairs of doors?
  • Where do I install my Auxiliary Fire Latch (AFL) in a Less Bottom Rod, Fire Rated (LBR-F) exit device?
  • What is the part number for the former F588 from Monarch?
  • Can the electric strike be used with a vertical rod device on a fire-rated door?
  • Why would the 996L trim not lock or unlock when installed with 98 or 99EO?
  • Can the XX-V, 19-V, 24-V or 25-V extension rod be used on the bottom rod?
  • What causes the top rod case to pull away from or strip out of the face of a steel door?
von duprin care and maintenance
  • Are there any instructions for Von Duprin device maintenance?
  • What is the part number for the Von Duprin maintenance kit?
  • Is there a care and maintenance document for Ives and Glynn Johnson products?
  • When ordering the mullion stabilizers do you need a set per door or does one set set take care of a pair of doors?
  • How many P & D (Pierce and Dimple) holes are in a frame?
warranty on electric strikes
  • What is the Von Duprin warranty?
  • Can you power a electric strike from the 7900 control boxes?
  • Can the 6111 electric strike be used with Falcon 25R?
  • Is there an electric strike that will work with the 2670 Guard X?
what does xp stand for?
  • What mullions should be used with XP devices?
  • What is the difference between Primus and Primus XP?
  • How does the latch bolt retract on the Von Duprin XP device?
  • Which strike do you use with an XP98/99 device?
  • Does the Von Duprin 6121 electric strike work with the Von Duprin XP exit device?
  • Does Schlage have a CE mark on their products?
  • What is the Buy American Act (BAA)?
  • Is the Von Duprin EL option available on Von Duprin XP98 or XP99 exit devices?
  • What electric strike can be used with the XP98/99 devices?
  • Is the Von Duprin 6111 electric strike compatible with Von Duprin XP98/99 rim exit device?
  • What cylinders are available with UL437?
  • What is the part number for an AL Series cylinder?
what is an auxiliary latch
  • Does Von Duprin have a fire latch that will go into the floor?
  • At what degree will the AFL (Auxiliary Fire Latch) bolt release?
  • AUXILIARY FIRE LATCH
  • Is there a latch spacer or reinforcement for the ND lock?
  • Where do I install my Auxiliary Fire Latch (AFL) in a Less Bottom Rod, Fire Rated (LBR-F) exit device?
  • AUXILIARY DEAD LATCH
  • What is a lock function?
what is cush
  • What is the difference between an LCN CUSH arm, and an LCN EDA arm?
  • What are the 1460 closer arm options?
  • Can you mount a 4041 Cush arm with a EDA arm template and get 180 degrees opening?
  • Can a 4040 open to 180°?
  • Is the Cush Shoe Support (-30) the same for all of LCN closers?
  • What is the part # for the 4040 HCush arm?
  • Can you convert a 4041 Cush arm to a 4041 HCush arm and use the same templating?
  • Are there special brackets needed when using the 4110 series with a coordinator?
  • Can a Cam Lift hinge be used with LCN closers?
  • Can you mount a 4040XP CUSH with a Flush Transom frame?
What is positive latching?
  • What is the difference between Panic Hardware and Fire Exit Hardware?
  • What is power boost on a Senior Swing or Benchmark operator?
  • Is the Von Duprin Guard-X exit device fire rated?
  • Are the wires on a Von Duprin 6000 series electric strike polarized?
  • Why is the Von Duprin 55 or 88 series crossbar sagging?
  • THREE-POINT LATCHING DEVICE
  • FIRE RATED THREE-POINT LATCHING FIRE DEVICE
where do you add oil
  • Does Steelcraft prime paint doors and frame?
  • Can the fluid in an LCN door closer be filled out in the field?
  • What lubrication does Schlage use in their cylinders?
  • Can the 4630/4640 cylinder only be replaced?
  • OIL-RUBBED BRONZE
  • What finishes are the L locks available in?
  • How should I clean a biometric hand reader?
  • What would cause a door closer to slam?
  • Is there an occupancy indicator for the ND40?
  • What parts do I need to add to the bottom rod of my existing Von Duprin 8827 LBR exit device?
  • Why doesn't my AD lock go into Construction Mode?
  • What cylinder is used for the Von Duprin -2 double cylinder function?
  • Can you use the E996 trim with a RX switch?
  • What indicator options are available with the Schlage L9000 mortise locks?
  • What is the difference between 643e & 613?
  • FINISH
  • Why is the 613 finish is wearing off my lever?
  • What is the warranty for Schlage commercial mechanical locks?
  • Can the deadlocking feature be added to a 24-R in the field?
  • Is there an EL conversion kit for the Falcon 2390 exit device?
  • What is exposed glass size?
  • Is there a conversion kit to add Electronic Dogging (ED) or Electric Latch Retraction (EL) to a 1690 or 1790 in the field?
  • Can QEL and RX be added to an existing 9927?
  • Can the Schlage danmark levers be added to the 996?