User questions

Question
Answer
  • Who to contact?
  • Is the S200 Series available with an Occupancy Indicator?
  • What should I do when my F-Series HandPunch is indicating "Memory Full"?
  • Where are Allegion Wiring and Riser Diagrams (Von Duprin, Schlage, LCN) ?
  • How to test the RX switch in a Chexit device.
  • How to submit a request for a Schlage special?
  • Do you have a micro-switch with orange wires?
  • How do I contact Allegion Customer Service or Technical Support?
  • When ordering the ND lock less cylinder will it come with a tailpiece?
  • When ordering a CYL-23-030-6.EV.626.S123, does it come with the tailpiece?
  • The key just spins on a B560R B561R or B563R deadbolt.
  • How long is the ND tailpiece for a thick door?
  • What is the part number for the Schlage thumbturn rim cylinder?
  • What are Overhead Concealed door closer?
  • What LCN closer is used for double acting door?
  • DOUBLE ACTING
  • What is the difference between the FE and DE-Series frames
  • CENTER-HUNG DOOR
  • DOUBLE ACTING FRAME
  • Can you mount a 6030 closer in a hollow metal frame?
  • What are Overhead Concealed door closer?
  • What LCN closer is used for double acting door?
  • DOUBLE ACTING FRAME
  • DOUBLE ACTING
  • What is the difference between the FE and DE-Series frames
  • Can you mount a 6030 closer in a hollow metal frame?
  • CENTER-HUNG DOOR
  • SOFFIT SHOE
  • What drop plate is used with a 4040 Rw/PA?
  • What is the difference between a 4110-18, and a 4110-18 CUSH drop plates?
  • DROP PLATE
  • THICK HUB SHOE
  • ISONAS RC03-to-RC04 Cable - Using the CABLE-Adapter Cable
  • Common wiring diagrams
  • Schlage Control BE367 and FE410 - Split Finish
  • Schlage / Von Duprin RU and RM - Use in Engage Managed Standalone Account or Site
  • How come I no longer see my Users and Doors, etc when logging into the Engage web portal.
  • What is the length of a cylindrical tailpiece?
  • The key just spins on a B560R B561R or B563R deadbolt.
  • How long is the ND tailpiece for a thick door?
  • I have an old PL series padlock what is the KS replacement?
  • What different types of door coordinators are available?
  • What is a 62A shoe used for?
  • Can a Bar Coordinator be used with Offset Pivots?
  • What drop plate is used with a 4040 Rw/PA?
  • Why is my HHD not connecting to my AD lock?
  • Why won't my HHD connect to the AD300 lock?
  • Upgrading any AD-Series lockset to an AD300 - power restrictions
  • Why can't I LINK my AD-Series lock?
  • What causes the error "Device does not support this action - E802" when I'm coupling an AD lock?
  • The Hand Held Device (HHD) or Schlage Utility Software (SUS) will not connect to the CO200?
  • How to submit a request for a Schlage special?