Says "lock not reachable "

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Locknetics company supplied electro-magnetic locking devices, electronic smart locks, and electronic security components to access control dealers and lock smiths.  Ingersoll-Rand acquired ...
Effective Feb 25, 2008 Falcon no longer offer a 612 finish on any product.
When the battery is depleted to 6.5 volts (i.e., the Low Battery Nuisance Delay begins), a valid Normal credential will operate the lock at least 500 times before Critical Battery Level lockout occ...
First, perform a Factory Default Reset  Next, close the app, turn off Bluetooth (swipe up from the bottom of the screen, tap the Bluetooth icon). Turn Bluetooth back on.  Reop...
“Cache Mode” is an AD-Series feature which, accumulates and stores valid credentials that have recently been granted access by the Access Panel or head-in system. This recently granted access histo...
The number of bits selected for "Card Bit Format" on an AD400 or AD300 must be equal too or larger than the bits on the cards in use. Setting this number correctly enables the cache mode collectio...
The AD300 and AD400 devices do not store audits during cache mode.  Audit "Date and Time" information and the saving of audit information is an Access Control Panel function, and during cache mode ...
An AD400 granting credentials access in “cache mode” will blink the Schlage with the normal green LED, followed by a brief red Schlage LED flash, indicating no RF communication and access was grant...
This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory Default Reset (FDR) to remove any previ...
Manually Setting the RS-485 Address This method is only available before the first network communication between an Access Control Panel (ACP) and the lock. Do a Level 1 and Level 2 Factory De...
With the new FW package 2.19.0; AD300 FW 2.17.0 and AD400 FW 2.17.0 (released 09/23/2011) the firmware looks for a motor clutch switch change after a motor move command. If there is no motor clutch...
If the triangles in the spring cage spindle are not aligned properly the motor will not move enough to change the clutch switch. Is is very likely with a lock on the bench; but a properly install...
When the new firmware moves the motor three times without seeing the clutch switch change it reports to the SUS diagnostics that the motor is stalled. Aligning the triangles will let the motor move...
If the lock is mounted on the door, it is necessary to adjust the mortis/cylinder tightness and spring cage tailpiece alignments, making sure there is no binding or stopping of the spring...
Just align the triangles per the installation instructions to allow full motor movement.   - This will eliminate the SUS motor STALL report. - This will eliminate the three ...
AL-Series and discontinued D Lever-Series locks use castle nuts to hold the chassis to the spring cages and to keep the chassis positioned in the door. This causes confusion at times when the lock ...
The E201 message can be ignored and all normal SUS and lock functions will be maintained.  Click "OK " and continue. Update the Schlage Utility Software (SUS) to version 4.6.0 or highe...
The Von Duprin 7500 mortise lock body ships in the NL mode.  Either the function of 7500 lock body has not been changed to the Classroom function or the NL Drive screw is not all the way down. Step...
  Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...
Update your lockset using ADFwPkg 2.19.0 or higher.  This new firmware update resolves this programming error problem (E701) and the error will no longer be presented.
The JD YA6 tailpiece is intentionally designed such that the tailpiece cannot be installed at the same time as the cylinder.  Interchangeable cylinders assume that the lever and taipiece is in...
See the JD Yale Lever installation instruction HERE
Information on low battery threshold and nuisance delay is noted below: New firmware now has improved levels. - These are approximate values/levels which change with measurement meters and measure...
AD400/AD200/AD250 After ADFwPkg 2.17.0 - June 2011 4 Battery Holder New batteries = 6.2 VDC Low battery threshold is 4.7 VDC for SM & MT - and 3.7 VDC for MAG and PROX (USB stops working at 4...
    AD400/AD200/AD250 After ADFwPkg 2.17.0 - June 2011 8 Battery Holder New batteries = 12.4 VDC Low battery threshold is 7.2 VDC Critical battery threshold is 6.9 VDC Coin cell = new/...
CO2004 Battery Holder (ONLY) New batteries = 6.2 VDC Low battery threshold is 4.2 VDC Critical battery threshold is 3.9 VDC Coin cell = new/full is 3.0 VDC, low is 2.8 VDC
CO2504 Battery Holder (ONLY) New batteries = 6.2 VDC Low battery threshold is 4.2 VDC Critical battery threshold is 3.9 VDC Coin cell = new/full is 3.0 VDC, low is 2.8 VDC
  CO200 & CO250 Disable coin cell Nuisance delay and blink, With CO.A.7 and SUS 4.10.2 or newer for CO200 and CO250, you can use the SUS/HHD, under Lock Properties, Edit, to de-select, DISABLE, t...
Make sure the lock AA batteries are good. 4.8 VDC or higher.
When in its “Active state”, the mechanical key switch can prevent USB connection. Make sure the lock key cylinder and tailpiece are properly installed.
Make sure the mechanical triangles on the back of the outside escutcheon are aligned properly.  See the installation instructions at www.schlage.com/support Schlage Technical Support.&nbs...
If the Schlage Utility Software pops up a "E201 error", just ignore it, and tap "Device Options" or update your firmware. See 78451  
Make sure the HHD/SUS is set to USB communication by checking the small icon right of the "No Device Connected" message.  The symbol should be a USB symbol when working with USB enable product...
The PIB300/PIB301 should be located as close as possible to the Access Control Panel.  Do not exceed 500 feet.
Wiring distance from the PIB300/301 to the AD300/301 locksets may be up to 1000 feet (18AWG) for Power and up to 4000 feet (24AWG) for the RS485 data lines.
See the User Guide instructions in the links below
BAA/ARRA stand for Buy American Act and American Recovery and Reinvestment Act. A brief description of some of the federal requirements can be found in the BAA Catalog on the Allegion...
Country of Origin (COO) information can be found in the Buy American Act (BAA) brochure.
To obtain product certification forms:Download the BAA Catalog on the Allegion website Complete the information requested in the the BAA Catalog with a detailed copy of the prod...
The programming processes for Allegion devices can be both product and features specific.  Some products programming processes are electronic in nature, others are physical in nature. &nbs...