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Resolution: W571 Corridor Lock Deadlocking latch bolt. Push Button Locking. Cannot be locked from outside by key. Button on the inside locks outside lever until unlocked by key or by rotating i...:

Can you explain the ND53 function?

Resolution: ND53PD (ANSI F109) Entrance Lock Turn/push-button locking; pushing and turning button locks outside lever, requiring use of key until button is manually unlocked. Push-button locking; pushing ...:

What is a lock function?

Resolution: Apartment Corridor Lock function is defined as a lock where the latch bolt operated by lever from either side, except when outside lever is made inoperative by a stop or mechanical means other than...:

Does Schlage or Falcon manufacture a stainless steel cylindrical or mortise lock?

Resolution: Schlage does not have a stainless steel/non-ferrous lock series. The only option that Allegion provides is the Grade 1 cylindrical Falcon X-Series. To order the Falcon X with the stainless st...:

How can the W571 lock be converted to the W501 lock?

Resolution: The difference between the W501 and the W571 is the restoring/non-restoring feature of the latch. Adding the restoring latch to the W501 makes it a W571. Adding the non-restoring latc...:

How does the S51 operate?

Resolution: The S51 is a tubular entrance lock with a key outside and a turn button on the inside. Function: Unlocked by key from outside when outside lever is locked by turn-button in inside lever. Inside le...:

Why does my AD or CO series lock unlock when the lever is raised?

Resolution: Installers have reported that their AD-CO Series cylindrical or mortise locks will unlock whenever the outside lever is lifted. This will occur if the outside spindle (square post) is install...:

What are the WRI400 LED states before and after a communication loss?

Resolution: See attached file: WRI400 communication state status.:

Resetting a CO200 / CO250 Series Lock back to Factory Default Settings

Resolution: 1. Press and hold the Schlage button. Wait for the lock to beep twice and two green blinks of the Schlage button, indicating a confirmation. 2. After confirmation signals, release the Schlage butt...:

Do I have to couple each lock with the HHD/SUS after the coupling password is changed or updated?

Resolution: After updating the SUS coupling password, subsequent HHD’s will need the new coupling password entered before they can update any information in the lock, once the HHD has the correct coupling pass...:

Why does the Schlage button light up “Green” when I open the door?

Resolution: When unlocking the CO200 door by mechanical key override, the green led will be continuously ON until the key is released. This will occur after firmware CO.A.6 (or later) has been installed int...:

What drains the AA batteries on an CO-Series lock?

Resolution: Causes for AA battery drain in CO-Series LOCKS - Possible Cause Fix/Corrective Actions One of the four AA batteries was inserted reversed and the reserved battery drains the other batteries. ...:

What is the SUS feature "Device Template"

Resolution: See the attached Technical Note for instructions on saving a "Device Template" FROM a device or loading TO a device, Device Template Tech NoteOn the SUS/HHD go to the LOCK Properties tab, and sele...:

Why can't I LINK my AD-Series lock?

Resolution: 4. PIM400/AD400 COM400 plug could be damaged! The small pins in the Main PCB board connection for the RF COMM board can get bent during installation of the RF COM400 board. If the PINs are be...:

What firmware does my CO-100 lock have?

Resolution: CO-100 now has NEW lock status reporting capabilities. Battery status, firmware version, hardware version and PCB serial number. See instructions below for these status menus. :

How do I program Locknetics CM / CL legacy locks with the Schlage Utility Software (SUS) and Hand Held Device (HHD)?

Resolution: - With the CIP NOT inserted and the Schlage Utility Software (SUS) running o Enter the Master Programming PIN or Present Loc...:

How do I manually change PIN length on an AD200?

Resolution: Beginning with Firmware Packages ADFwPkg 2.16.3 and COFwPkg 1.20.0 the PIN length can be manually changed for AD200 and CO200 locks as follows: 1. Press {programming code (default is 97531)} then ...:

How does Privacy Mode work with Auto-Unlocks?

Resolution: If the lock is NOT within an Auto-Unlock period when Privacy Mode is cancelled, the lock stays secured.:

How does Cache mode work on AD400 and AD300 locksets?

Resolution: An AD400 granting credentials access in “cache mode” will blink the Schlage with the normal green LED, followed by a brief red Schlage LED flash, indicating no RF communication and access was grant...:

What current should an AD-Series or CO-Series lockset draw while in its low power "Sleep" mode?

Resolution: Use a multi-meter in series with the batteries to measure battery current. Be sure your multi-meter can accurately measure very low current, in the micro-amp range. See the attached Technical Not...:

How to remove lock from Wink

Resolution: 1.Go to the main Hub page within the app. 2. Select the settings icon in the upper right corner. 3.Select your Wink Hub. 4.Scroll down and select Z-Wave Controls. 5. Press Z-wave exclusion 6....:

Can the Von Duprin WS98/9927 exit device be operated as Night Latch function?

Resolution: We do not offer a true night latch, storeroom or ANSI "03" function with this device. (Entrance by trim when latchbolt is retracted by key. Key removable only when locked.) This function would da...:

Why would the 996L trim not lock or unlock when installed with 98 or 99EO?

Resolution: The 98/99 rim and vertical rod exit devices are shipped with NL drive screw to function as a Night Latch. To convert the device to Class Room, remove the NL Drive Screw on 98/99 center case ass...:

Can an 18-R-L be converted to L-NL function in the field?

Resolution: Follow step 6 of the 18-R instructions to convert trim function to Night Latch(L-NL).:

Why does the ND40 stay locked after egress?

Resolution: There is potential for ND40/ND44's manufactured around March 2011 to remain locked after egress, or after the latch is depressed. There was an issue with the keycam that created a bind when l...:

Why is the key locking and/or unlocking my E996L for a 9875?

Resolution: The 7500 mortise lock should be configured for NL function as shipped not as Classroom. See figure 4-3 in E996L instructions.:

What does the message "ID temporarily invalid" mean when it displays on a biometric hand reader?

Resolution: Our biometric hand readers have a limitation on how many times you can try an unsuccessful hand verification. This is similar to secure computer/ system logins that kick you out after a certa...:

What is the Lock Modes/States for Apartment Function?

Resolution: AD Series UI Matrix:

Why does my 7500 retract the latch bolt but not re-lock the trim?

Resolution: Tips for changing the function: The NL Drive screw will not be visible when lock body is set to Classroom function There is locktite on the screw that makes it seem like its turned down enou...:

S80PD

Resolution: Storeroom lock - Outside lever fixed. Entrance by key only. Inside lever always unlocked.:

S280

Resolution: Storeroom lock - Deadbolt operated by key from outside or by turning unit from the inside. Bolt automatically deadlocks when fully thrown. Outside lever is fixed. Entrance by key only. Inside ...:

ND92

Resolution: Entrance Lock with Vandlgard - Outside Key retracts latch when button pushed and turned. Lever is unlocked with key when push-button is pushed. Vandlgard allows outside spindle to disengage from la...:

S51PD

Resolution: Entrance lock - Outside lever locked and unlocked by key or by turn-button on inside lever. Inside lever always unlocked.:

D85

Resolution: Faculty Restroom Lock - With indicator cylinder. Outside knob fixed. Entrance by key only. Push-button in inside knob activates visual occupancy indicator, allowing only emergency masterkey to oper...:

T411

Resolution: Asylum Lock - Outside Lever is fixed. Entrance by key only. Inside Lever is fixed. Exit by key only.:

A53

Resolution: Entrance lock - Turn/push-button locking; pushing and turning button locks outside knob, requiring use of key until button is manually unlocked. Pushbutton locking; pushing button locks outside kno...:

A80

Resolution: Storeroom lock - Outside knob fixed. Entrance by key only. Inside knob always unlocked.:

ND80

Resolution: Storeroom Lock - Lever is fixed. Entrance by key only - Inside lever is always unlocked and is always free for immediate egress.:

AL85

Resolution: Faculty Restroom Lock - With indicator cylinder. Outside lever fixed. Entrance by key only. Push-button in inside lever activates visual occupancy indicator, allowing only emergency masterkey to o...:

A85

D53

Resolution: Entrance lock - Turn/push-button locking; pushing and turning button locks outside knob, requiring use of key until button is manually unlocked. Push-button locking; pushing button locks outside kn...:

ND96

Resolution: Storeroom Lock with Vandlgard - Lever always disengaged. Entrance by key only. Vandlgard allows outside spindle to disengage from latch when locked. Inside lever is always unlocked and is always fr...:

D80

Resolution: Storeroom lock - Outside knob fixed. Entrance by key only. Inside knob always unlocked.:

D82

Resolution: Institution Lock - Both knobs fixed. Entrance by key in either knob.:

Why is the AD300 blinking Green and Red?

Resolution: Recognize the AD300 when first powered, or when recovering from a power loss, may NOT be fully functional for two minutes until the AD300 super capacitor is fully recharged....:

E ELECTRIC LOCKING & UNLOCKING

Resolution: E996L:

ELECTRIC LOCKING/UNLOCKING

Resolution: E:

Audit or Audit Events

Resolution: A list of transactions (with time details) that have occurred at a lock, indicating successful access attempts, denied accessattempts, and other information such as attempts to enter with a mechani...:

How do I get into the menus on a biometric HandKey in order to enroll a user?

Resolution: The HandKey II Command Mode Structure is used to access all menus in the HandKey. You hit clear and enter for the reader to ask ENTER PASSWORD if its a new reader. You hit clear and enter followed ...:

What is the difference between the classroom and storeroom functions?

Resolution: ANSI F84 Classroom Lock Outside lever locked and unlocked by key. Inside lever always unlocked for immediate egress. ANSI F86 Storeroom Lock Outside lever fixed. Entra...:

How does the ND82 operate?

Resolution: ND82PD (ANSI F87) Institution Lock Both levers fixed. Entrance by key in either lever.:

Explain the ND80 function.

Resolution: The 80 (Storeroom function) operates as follows: Key retracts latch (entrance by key only):

What is the difference between Night Latch (NL) and Class Room function?

Resolution: Night Latch (NL)= key retracts the latch momentarily to allow entry. When key is removed, the latch will extend and locks the door (momentary unlock). Class Room (Lock/ Unlock)= key unlocks...:

How do I change the function of the Von Duprin 7500 mortise lock from Lever ( classroom ) to NL ( night latch )?

Resolution: To convert the Von Duprin 9975L to 9975NL exit function follow these steps (Note: the mortise lock is shipped as Night Latch from the factory): Turn the NL screw on 7500 mortise lock counter clo...:

What is the difference between the ND50 and ND53?

Resolution: ND50PD (ANSI F82) Entrance/Office Lock Push-button locking. Push-button locks outside lever until unlocked with key or by turning inside lever. Inside lever is always free for immediate egress. ...:

What is the difference between the AL50 and the AL53?

Resolution: AL50PD F82 Entrance/Office LockPush-button locking. Push-buttonlocks outside lever until unlockedwith key or by rotating inside lever.AL53PD F109 Entrance LockTurn/push-button locking; pushingand t...:

How do I prevent the ND85 button from rotating?

Resolution: In early 2013 the ND85 plunger assembly was improved to prevent accidental rotation of the inside button. The previous design could allow someone to unintentionally rotate the button and unknowing...:

L9060

Resolution: Apartment entrance lock - Latchbolt is retracted by knob/lever from either side unless outside is locked by key from inside. When locked, latchbolt is retracted by key outside or knob/lever inside....:

W711

Resolution: Apartment entrance lock—Deadlocking latch bolt by levers. Turn/push button locking. Pushing and turning button locks outside lever, requiring use of a key for unlocking the door until button is man...:

ND82

Resolution: Institution Lock - Lever is fi xed. Entrance by key only. - Lever is fi xed. Exit by key only. - Caution: These locks on residences and any door in any structure which is used for egress are a life...:

AL53

Resolution: Entrance Lock - Turn/push-button locking; pushing and turning button locks outside lever requiring use of key until button is manually unlocked. Push-button locking; pushing button locks outside le...:

AL80

Resolution: Storeroom lock - Outside lever fixed. Entrance by key only. Inside lever always unlocked.:

LT40

Resolution: Privacy Lock - Both levers unlocked unless outside lever locked by push-button on inside rose. Turning inside lever or inserting emergency key into outside rose unlocks outside lever. Restoring fea...:

Will the door unlock if a Von Duprin CX 98 / 99 Chexit device is deactivated with card reader and has a 996LBE trim?

Resolution: When a CX99L-BE is not armed the exterior 996L BE lever trim will be free to retract the CX latch for entrance. When the CX99-L BE is armed the exterior 996L BE lever will not move and...:

Can I remotely open the NDEB with my phone app?

Resolution: The NDEB, LEBxx, locks do not support remote unlock commands.You cannot remotely unlock any of the locks with the Engage software. You would need to be in front of the lock, or within BLE ran...:

How do you reset an AD-200 back to default?

Resolution: :