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“
is there QEL troubleshooting
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RELATED FAQS
Question
Answer
Is the EL wiring adapter needed for QEL?
Resolution:
The EL wiring adapter is not needed for QEL devices.:
Why does the QEL cycle 3 times with a solid red led and does not work?
Resolution:
Improper mechanical adjustment or QEL calibration could cause the QEL cycle three times with solid LED and not work. First check mechanical adjustment on vertical rods or mortise lock device and co...:
Will the MPB-842 or MPB-840 power EL or QEL devices?
Resolution:
The old MPB842 power supply will power up to two EL electric panic bars but will not power the QEL devices. A defective potted module inside the electric panic bar or defective power supply coul...:
What is (SD) Special Dogging?
Resolution:
SD is Special cylinder dogging in the center case of 98/99 rim and vertical rod non fire rated devices and is available with standard, EL, QEL, CX and ALK.:
What is the part number for QEL94/95 inpact conversion kit?
Resolution:
The part will be configured as CONVERT.XXXX part numbers. The customer need to specify the following criteria. Required: Series 94 or 95, Fire or Panic , 3 feet/4feet or 2 feet 6 inches/2 feet...:
Why is my QEL device not retracting completely?
Resolution:
You may have a defective motor bracket, defective base plate or vertical rod could be out of adjustment.:
Can you convert the EL33A/35A or EL98/99 series exit device to the QEL device?
Resolution:
The Von Duprin EL33A/35A/98/99 device can be converted to the QEL device by getting the correct sized QEL baseplate conversion kit. The existing PS914 or PS873 power supply can be used. ...:
Is there a Von Duprin conversion kit to change mechanical to electric latch retraction (QEL) in the field?
Resolution:
Followings are the list of the electric latch retraction (QEL) kits:114317-00QELA Modular Conversion Kit040061-00QELA Modular Conversion Kit w/CON958002-00HD-QELA Modular Conversion Kit040062-...:
How is the QEL calibrated?
Resolution:
The QELA motor that has shipped since 2015 is self calibrating. Older versions had a calibration button, and these notes would apply: Calibration is an internal process of the QEL device&...:
Will the PS900-2 RS operate the Von Duprin QEL device?
Resolution:
See below for QEL device requirements: QEL devices shipped prior to 7/23/12 must have the 2Q option board for the communication link between the power supply and the exit device. &nb...:
Will the Von Duprin PS902 power supply operate the QEL device?
Resolution:
The Von Duprin PS902 power supply will operate the QEL device as long as you also use the 900-2Q board for devices shipped prior to September of 2012. After July of 2012, the 900-2RS boa...:
Will there be 900-2Q boards for warranty purposes now that the QEL'S do not require the boards?
Resolution:
The 900-2Q board is no longer available. For warranty purposes, QEL conversion kit and 900-2RS board are required. The 900-2RS replaces the 900-2Q board. :
Is the 871-2Q board required on QEL devices when using the PS 873 AO to operate my QEL devices?
Resolution:
The QEL exit devices that were shipped prior to August, 2012 will only communicate to the PS873 with 871-2Q option board or PS900 series with 900-2Q option board. If you...:
What power supply do I need for my 2 QELA devices with LCN auto operator?
Resolution:
Use the PS902-2RS power supply with LCN auto operator on single door, PS904-2RS power supply on double door and PS904/906-2RS-2RS for 2 pair of QELA is required for basic operation with a...:
What are the wire gauge and length requirements for QEL devices?
Resolution:
Use #18 gauge wire up to 200 feet maximum distance from PS900 x 900-2Q power supply to the QEL exit device. The new QEL+ no longer requires the 900-2Q board but still needs a different option board...:
Is the SD option available with Von Duprin QEL 98/99 exit devices?
Resolution:
SD option is available and is also standard with Von Duprin 98/99 rim and vertical rod exit devices but not available with mortise device.:
What replaces the Von Duprin PS873 power supply?
Resolution:
Option Board Von Duprin PS914 Schlage PS902, PS904, PS906 900-2RS Yes No 900-2Q ...:
What does chattering mean on a QEL?
Resolution:
If a vertical rod device, verify the vertical rods are adjusted properly and there is not a bind at the strikes. Make sure the push bar is not binding at the pushbar guides or any...:
Can I run 4 QEL devices from one PS902?
Resolution:
No, you can only add one 900-2Q option board to the PS902 power supply and 900-2Q only can support two QEL devices.:
Will the QEL+ still work with the 900-2Q?
Resolution:
You can use the QEL+ device with 900-2Q option board. The 900-2Q board is obsolete with no stock remaining. :
What power supply replaces the PS 873 - 4TD?
Resolution:
Option Board Von Duprin PS914 Schlage PS902, PS904, PS906 900-2RS Yes No 900-2Q ...:
Do we offer HD-QEL?
Resolution:
We offer a couple different HD-QEL options:Hex key dogging (HD) is now available with Von Duprin non fire-rated QEL 33A/35A/98/99 electric exit devices that were shipped after D...:
How much amperage does the QEL draw?
Resolution:
Applies only to Von Duprin QEL exit devices shipped after December 11th, 2014.1.0 amp inrush and a 0.14 amp holding current.:
How many Von Duprin QEL devices can be connected to a power supply?
Resolution:
Product Ordered before 7/10/2012 - Product identified by no label on QEL motor. You must use the 900-2Q option board with the PS900 power supplies to operate the QEL devices. The attached ta...:
What are the Von Duprin part numbers for RX, LX and RX,LX-LC switch kits for field installation?
Resolution:
The attached table shows the part numbers for LX-RX and LX-RX-LC switches field installed.:
Can the CD and EL options be provided on the same 98/99 rim or vertical rod exit device?
Resolution:
There is not enough room for both Cylinder Dogging (CD) and Electric Latch Retraction (EL or QEL) options because they both try to occupy the same space in the device.The dogging mechanism for cyli...:
How do I identify the new QEL motor launched in 2012?
Resolution:
The new QEL motor has a label affixed to the cover, the older QEL motor has no such label. See attached image.:
Why would QEL retract and release repeatedly?
Resolution:
The following could cause the QEL device to retract and release repeatedly: If this is a vertical rod type device, the vertical rods could be adjusted too short. Check rods for dead locking, ...:
Can I operate the QEL+ devices with the PS 873 -2?
Resolution:
You can operate the QEL+ devices with PS873-2 power supply.:
Can QEL and RX be added to an existing 9927?
Resolution:
The QEL conversion kit (3' or 4') and the RX switch kit (050251-00) can convert the 9927 to QEL-RX9927 device.:
Is the 900-ELK wiring adaptor required when using the PS914 power supplies?
Resolution:
Products shipped on or after August 8, 2012 no longer require the EL wiring adaptor. The ELK Wiring Adaptor (900ELK) was used only when using the PS914 power supply with either the 900-2RS or...:
Is there a conversion kit to make 94/95 devices into a QEL?
Resolution:
Yes. Required Series 94 or 95 Fire or Panic 3FT/4FT or 2 ft 6 in / 2 ft 10 in Finish Optional LX switch &nbs...:
Can electrified hinges be used on QEL devices?
Resolution:
The electrified hinge can be used on QEL exit devices.:
Will the 900-2Q option board operate an EL device?
Resolution:
The 900-2RS is recommended to be used with EL devices but if you have a 900-2Q with PS914 power supply it can be used to operate up to two EL or one EL and one QEL devices .:
Does the QEL retract the latch bolt and the pushpad?
Resolution:
Yes the Von Duprin QEL exit device retracts the latch bolt and pushpad. Pushpad and latch bolt stay retracted as long as power is applied to the QEL exit device. :
Can you add the LX option to a Von Duprin device that already has the RX option?
Resolution:
The Von Duprin RXLX combination switch must be ordered together as one assembly. Existing RX or LX switch must be removed to install the combination RX LX switch. Make sure correct RX LX combinatio...:
How do you set up Windows' "Hyper Terminal" for console port troubleshooting on a biometric GT-400?
Resolution:
You can use Windows' "Hyper Terminal" to configure console port troubleshooting, set up a serial connection, and/or set up RS232 output on a biometric GT-400: For the COM setting, go into the C...:
What is needed to keep the EL device retracted all day?
Resolution:
To keep the Von Duprin electric latch retraction EL or QELA exit device dogged (retracted) all day, have your access control, Key pad, key switch, fire alarm contact or any other signals ...:
Is there a way to clone a failed PIM400 so it could be replaced without having to re-link associated locks?
Resolution:
It is currently not possible to clone an AD-Series PIM400.:
Why is the 2Q option board required to operate Von Duprin QEL devices?
Resolution:
Communication takes place between the 2Q option board and the Von Duprin QEL exit device. If this communication does not occur then the device will not retract. The 900-2Q board is not ...:
692 Smart Bar trouble shooting
Resolution:
Verify power input lines have 12 or 24 volts DC. Power up the 692, several self test beeps should occur and the internal relay will cycle then it will become silent In normal operation breaking...:
Why is my latch not retracting when I depress the push pad on an XP98/99 device?
Resolution:
Pushing on the push bar or activating the EL/QEL or the trim on Von Duprin XP98/99 exit device does not retract the latch, it releases the latch only. Door must be pushed or pulled when device o...:
Hand Reader just stops communicating via Ethernet?
Resolution:
When the Ethernet communications suddenly stop working on a biometric hand reader, there is the set of questions to ask the customer to start the troubleshooting process. They are detail orie...:
Why is my Von Duprin QEL light flashing red and green?
Resolution:
Check to make sure there is no bind of the latch.:
Can an electric strike be used with a surface vertical rod device on a fire-rated door?
Resolution:
Not for use in fire rated openings.:
How far down can an exit device be cut down in the field?
Resolution:
For most exit devices, please refer to the specific device series catalog for minimum door opening width the device can be cut down to fit. Be aware that some device options, frame...: