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Data privacy controls with biometrics
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RELATED FAQS
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Answer
How do you find the serial number of a biometric F-Series handpunch or Handkey II?
Resolution:
Yes, press the * (asterisk) key 10 times on the reader. The serial number will be displayed. A second way of locating the serial number on the reader is to visually check...:
What does "Sorry, Can't Add" mean on a hand reader?
Resolution:
The message "Sorry, Can't Add" appears when trying to enroll a user on a hand reader. There are 2 reasons this message appears:1. The ID being enrolled already exists in the hand reader...:
What should I do when my F-Series HandPunch is indicating "Memory Full"?
Resolution:
The F-Series HandPunch will display "Memory Full" when the number of transactions being stored on the hand reader exceed its memory capacity. When the memory capacity is exceeded, the hand reader...:
What happens when you assign all of the password menus on the F and E series readers the same password?
Resolution:
The 5 Command Groups will be combined by assigning them the same password starting with those in password menu 5 and then ending with those in password menu 1. In this case, the command choic...:
What does error 64 mean on a HandKey II or Handpunch?
Resolution:
When you see an Error 64 on a HandKey or a HandPunch, it may mean that the lithium battery is low or there is a disconnect with main board. The first step is to replace the lit...:
How should I clean a biometric hand reader?
Resolution:
The only routine maintenance required on a biometric hand reader is cleaning. The platen surface upon which the hand is placed, the side mirrors, and the overhead window should be cleaned with rea...:
How do you check what memory size is on a biometric F-Series HandPunch 3000?
Resolution:
A biometric F-Series hand reader usually comes with standard user memory. When a user is added that exceeds that user memory size, there is no room left to store that user and that user template c...:
Camera calibration on a hand reader, what should the row (r), column (c), and exposure (e) calibration values be to indicate proper camera alignment?
Resolution:
On a biometric F-Series or E-Series hand reader, the desired row (r) value and column (c) value should each be zero (0), plus or minus 2. The desired exposure (e) value sh...:
What can I do if my biometric GT-400 isn't keeping the time?
Resolution:
First of all, measure the voltage of the coin battery, while still installed in its white plastic holder on the main board ( to find its location, please see lithium battery installation guide )&nb...:
If the transaction buffer size for the HP3000 is 5120 records, what is the buffer size on the HP4000?
Resolution:
7680 records. Because this is a HandPunch unit, once the buffer reaches its limit, the unit will stop accepting punches and will display "Memory Full". The two ways to resolve this...:
What is a DC-200?
Resolution:
The DC-200 is a USB to RS-485/422 data converter used with the hand readers. As long as you have the latest windows updates there are no drivers to download for this to work.:
What information is stored in a user template record in a biometric F-Series hand reader?
Resolution:
Template, ID, Time Zone, and Authority Level are the four fields that make up a basic user template in a biometric F-Series or E-Series hand reader.:
What are the visual differences on a F-Series handreader main boards that have battery backup and main boards that do not have battery backup?
Resolution:
See Board Differences Battery Backup Circuitry for a picture of the visual differences between a F-Series biometric handreader with a main board that has the battery backup ci...:
How do you determine if a biometric F-Series handreader has an F1 style or an F3 style main board?
Resolution:
The easiest way to determine if a biometric F-Series handreader has a F1 or a F3 style main board is to look at the back of the unit. If there are dip switches, then it is a F1 style main board wh...:
How do you reset a biometric F-Series handreader with a reset switch?
Resolution:
Caution: Resetting/cold booting a biometric handreader resets the handreader to factory default settings and erases the user database. To reset or cold boot a biometric F-Series handreader with...:
How do you reset a biometric F-Series handreader with dip switch settings?
Resolution:
Caution: Resetting/cold booting a biometric handreader resets the handreader to factory default settings and erases the user database. To reset or cold boot a biometric F-Series handreader with ...: