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Question
Answer
How do I contact Schlage Biometrics Technical Support?
Resolution:
To contact technical product support for Schlage Biometric Solutions products:Telephone: 877-671-7011, Option 2 (Product Support), Option 8 (Readers, Credentials, Biometrics)Email: read...:
New Design (after May 2018) AD-series and CO-series 993M - Spindle Hub Plate Binding on Mortise Case
Resolution:
In May 2018, the AD-series and CO-series trims were overhauled to a new full-length body design, replacing the old short-body-with-long-plate trim that had been in use since product launch. T...:
What options do I have if I have forgotten my HandNet for Windows login?
Resolution:
In order to reset a login for HandNet for Windows, its database has to be modified by a qualified technical support representative. A user database recovery service is a billable service...:
On the Engage platform locks, pending indicators (!) are still showing up after syncing to the door.
Resolution:
If a pending indicator sticks around after a sync it usually means there’s more changes that it needs to download from the database and a quick sync was not enough. The first thing you should ...: