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FAQs

Why are all my Engage site users suddenly losing access to all our doors?

Resolution: Most likely, the User Expiration date has expired. The default time is 5 years from date of activation.If a large number of Users stopped working at the same time, that is the first item to c...:

What is included with the NDE Motorized Chassis Assembly?

Resolution: Motorized Chassis Assembly Part Number N223-007 includes: (1) NDE Chassis Subassembly (1) Motor Actuator Subassembly (1) Main Wire Harness:

How to sync an Engage lock?

Resolution: To sync the locks in the Engage platform, you will have to go the lock with the Engage app on your phone.Log into the Engage app.Click on the name of the door you are in front of.Press and hold the...:

Does updating CTE firmware also update the connected reader firmware?

Resolution: When you do a firmware upgrade on the Engage CTE controller, you will also update the firmware on the MTB readers.:

Do Schlage electrified ND and L series locks work with Schlage and Isonas Reader Controllers?

Resolution: Yes the current models will work with PoE power output. Older solenoid driven devices will require external power.:

What is the new URL/website for Pure Access?

Resolution: The new URL for the Isonas Pure Access Cloud is:app.pureaccess.com:

Is there a thick door kit for the Dexter deadbolts?

Resolution: There are no thick door kits available for the Dexter DB1000 or DB2000 series deadbolts. The door range for the DB1000 series is 1-3/8" to 1-7/8" for standard cylinder and 1-5/8" to 2" for SFI...:

Can the XN12-035 instruction rose (previously called an indicator rose) be used on the outside of a ND75?

Resolution: The XN12-035 instruction rose (previously called an indicator rose) ships with the ND75 and ND95 for use on the inside to show the direction to turn the key to lock the outside lever. Though ...:

Does Schlage manufacture door hinges?

Resolution: Schlage manufactures five types of door hinges in three different finishes. Please click here to view the products. :

What non-rekeyable padlocks does Schlage offer?

Resolution: Schlage offers 4 padlocks that are non-rekeyable. These padlocks are keyed to random combinations and do not feature Schlage keyways. Replacement cylinders are not available.999232 Extr...: