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FAQs

What causes the Green Light No Motor issues on the Engage devices?

Resolution: Here are some troubleshooting steps, please check: Latch bind Bad motor, listen for motor sound Check wiring for damage or connector issues Internal damage to locking lug...:

Where can I get information for the PT Series Olivari products?

Resolution: PT Series & Mortise Olivari Door Templates: PT Series Tubular Templates Olivari Mortise Trim Templates :

Is the B800 deadbolt offered with SL cylinder?

Resolution: The only option to get the B800 Series deadbolts with an SFIC keyway would be (Everest B or Everest 29 R) by using a "Z" suffix. This will be shipped with a conventional SL cylinder and can be eith...:

Do the B800 deadbolts with SL cylinder meet UL437?

Resolution: All B800 series deadbolts ordered with an SL cylinder (Z suffix) will meet UL437. :

Q and A on new -2 for F 25 R/25 R

Resolution: Q: Does the tailpiece have to be vertical or can it also be installed horizontal?A; Either/or. Falcon does not care.Q: Will Falcon -2 for 25 R have the option to do -2si?A: Not at this time.Q...:

Can the Falcon T series be used on both single swing and standard pair fire rated doors?

Resolution: For certification information see UL GYJT.2315 For certification guide info see UL GYJT.GuideInfo :

Will the 9100HD pushbar work back to back with the 9264 / 9266 long door pulls?

Resolution: Yes. Both items utilize our 3/8" sized HD mounting hardware. The 9100HD pushbar can be used back to back with the 9264 or 9266 long door pull. You need to ensure that a mounting b...:

What email address does Schlage's return shipping label come from?

Resolution: All return label request come from UPS directly, the email address for return labels is [email protected], Return labels are only issued for requested products back and are valid for 15 days.:

FC60: Thick Door Kit Available?

Resolution: The Schlage Custom Handleset (FC60) is made to accommodate up to a 2 1/4" thick door and will not require the use of a thick door kit. :

Is the Falcon MEL motor for the 24/25 device available in 12 volts DC?

Resolution: No, the MEL motor for the Falcon 24/25 devices is only available in 24 volts DC. :