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FAQs

Can you use a Benchmark Operator with a Glynn Johnson overhead stop?

Resolution: It is not a recommended combination. See below for explanation. The Benchmark Operator has an internal dead stop. If the Benchmark Operator is installed correctly when the d...:

Does LCN still sell the 8310-816 series actuators?

Resolution: The 8310-816 series actuators were discontinued on 12/31/2022. See here for Customer Product Bulletin.. :

Did Monarch offer a delayed egress device?

Resolution: Yes. Monarch did offer the DX18. This product was discontinued. The Von Duprin Chexit device is comparable replacement.:

Are mortise automatic door bottoms available with security screws?

Resolution: Mortise auto door bottoms are not available with security screws - even as an engineering special.:

Does Schlage make any Fingerprint enabled locks?

Resolution: Schlage Residential does not manufacture any fingerprint enabled locks.:

Does Schlage make a solar powered lock?

Resolution: All Schlage residential electronic locks are battery operated and we do not manufacture any solar powered locks.:

Does Schlage Offer a Marine Grade Finish?

Resolution: No, Schlage does not offer a marine grade finish. However, Schlage provides finishes that are more suited for coastal regions. Schlage recommends Satin Chrome (626), Bright Chrome (625), and Matte ...:

Will the Circular drive in plate work on a 5" Latch?

Resolution: Yes, the 5" latch is compatible with both a circular drive-in strike plate and a faceplate. :

Can I exclude my BE469 IR/WK/NX from ADT Control app?

Resolution: If you have updated to the ADT Control system and failed to exclude your BE469/BE469 IR, WK and NX models from a previous Z-Wave hub follow these instructions. In the ADT Control App Select the Men...:

Wi-Fi Adapter: Maximum Number of Locks Paired?

Resolution: The Wi-Fi Adapter - BR400, Discontinued can support two Schlage Sense - BE479, Discontinued locks if both are within approximately 15 feet of the adapter. :