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FAQs

What finishes are included in the 39-029 sample ring?

Resolution: Finish Sample Ring 39-029The Finish Sample Ring 39-029 offers a comprehensive selection of finishes to suit your needs. This ring includes the following finishes:505: Bright Brass605: Polished Bras...:

How to Transfer a Smart Lock to a New Door

Resolution: Transferring a smart lock (Schlage Arrive, Schlage Connect, Schlage Encode, or Schlage Encode Plus), to a new door involves a few essential steps. This guide will walk you through the process of re...:

What is the difference between the 8310-885 and 8310-886 transmitters?

Resolution: The 8310-885 is a 900MHZ transmitter that works with the 8310-880 receiver. This, 8310-885 transmitter is a Touchless retrofit transmitter for converting touch-to-touchless plate retrofit applicati...:

Isonas Pure Access Cloud - Support for NDE and LE (Non-"B" Versions)

Resolution: Isonas Pure Access Cloud supports NDE and LE devices, as well as NDEB and LEB.With the non “B” versions, these do not support Schlage Mobile Credentials, but will support all of the same physical c...:

Isonas - Devices and Important Network Ports

Resolution: Network configuration needed for Isonas-brand devices to connect to Isonas Pure Access CloudPort 55533 open on firewall10 Mbps, Full Duplex. Auto-negotiate disabled.Ports used for the Isonas ...:

Isonas Devices, Schlage RC, and 802.1x Compliance

Resolution: Isonas devices to not and cannot support 802.1xSchlage RC do not currently support 802.1x Note: Schlage NDE, NDEB, and LEB do support 802.1x, as the devices can save network authentication data.:

Isonas - SOC1, SOC2, or ISAE3402 Compliant

Resolution: Isonas is not compliant with nor has any plans to meet SOC1, SOC2, or ISAE3402 standards.:

Does Schlage offer a surface bolt?

Resolution: Ives by Schlage, an Allegion brand, offers surface bolts. Please click here for additional information.:

When was the change made to the F51/keyed entry lock so that it unlocks when the interior knob/lever is used?

Resolution: The F51 keyed entry lock was changed in 2013.:

Is the Falcon H2171 outside lever rigid?

Resolution: The outside lever on the H2171 is passage and will always retract the latch. Only the deadbolt locks the lock.: