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FAQs

Is the Credential supplied with NDEB locks already programmed for granting access?

Resolution: No, that is a Demo card and can be used for either Construction Mode access with at least one other credential or it can be used after lock is fully commissioned to an Engage site and card is enr...:

How do you put a legacy PIM TD2 into link mode?

Resolution: Press and hold SA or SB while momentarily pressing and releasing the PIM Reset Switch, S3. Continue pressing SA or SB until LEDs CR7 and CR10 both start flashing. :

Can an IP Bridge provide downstream POE power?

Resolution: Yes it can. Remove top cover and place jumper on pins 2 and 3 at JP1. :

What are the LED status indications on the IP Bridge?

Resolution: IP-Bridge Status (Top of device) LED “A” LED “B” IP-Bridge is not powered on Of...:

Can the IP Bridge use external DC Power?

Resolution: Yes, using the IPB-Cbl-Pwr1-3ft or downstream cables it can accept 12-28VDC. You cannot use this at the same time as POE is supplied. :

What is the relay rating on IP Bridge?

Resolution: 2 Amps at 30 volts DC :

The Engage app doesn’t see the Engage lock show up during commission, “no device found”.

Resolution: Here are the reasons why Engage will not see the lock: Device has previously been a commissioned to another site. After power cycle battery cover must be in place (no tamper) before ...:

What can cause battery drain on the Engage devices?

Resolution: Here are some troubleshooting you can do for battery drain: Shorts in wiring Ribbon cable Battery Power line Intermittent battery connection ...:

Is Hospitable a Schlage Partner?

Resolution: No, Hospitable is not an approved Schlage partner. As a result, Schlage cannot guarantee a successful connection or full compatibility with Hospitable. For a list of approved Schlage partners, plea...:

Are Parts Available for Discontinued Locks?

Resolution: Schlage does not carry replacement parts for discontinued locks. If you need further support or wish to determine if your discontinued lock is eligible for warranty coverage, you can submit a ticke...: