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FAQs

How do you put a legacy PIM TD2 into link mode?

Resolution: Press and hold SA or SB while momentarily pressing and releasing the PIM Reset Switch, S3. Continue pressing SA or SB until LEDs CR7 and CR10 both start flashing. :

Can an IP Bridge provide downstream POE power?

Resolution: Yes it can. Remove top cover and place jumper on pins 2 and 3 at JP1. :

What are the LED status indications on the IP Bridge?

Resolution: IP-Bridge Status (Top of device) LED “A” LED “B” IP-Bridge is not powered on Of...:

Can the IP Bridge use external DC Power?

Resolution: Yes, using the IPB-Cbl-Pwr1-3ft or downstream cables it can accept 12-28VDC. You cannot use this at the same time as POE is supplied. :

What is the relay rating on IP Bridge?

Resolution: 2 Amps at 30 volts DC :

The Engage app doesn’t see the Engage lock show up during commission, “no device found”.

Resolution: Here are the reasons why Engage will not see the lock: Device has previously been a commissioned to another site. After power cycle battery cover must be in place (no tamper) before ...:

What can cause battery drain on the Engage devices?

Resolution: Here are some troubleshooting you can do for battery drain: Shorts in wiring Ribbon cable Battery Power line Intermittent battery connection ...:

Is Hospitable a Schlage Partner?

Resolution: No, Hospitable is not an approved Schlage partner. As a result, Schlage cannot guarantee a successful connection or full compatibility with Hospitable. For a list of approved Schlage partners, plea...:

Are Parts Available for Discontinued Locks?

Resolution: Schlage does not carry replacement parts for discontinued locks. If you need further support or wish to determine if your discontinued lock is eligible for warranty coverage, you can submit a ticke...:

What causes the Green Light No Motor issues on the Engage devices?

Resolution: Here are some troubleshooting steps, please check: Latch bind Bad motor, listen for motor sound Check wiring for damage or connector issues Internal damage to locking lug...: