Ask your question Entering your question as a complete sentence will provide more accurate results than keywords or phrases.

FAQs

Why can't I install my inside spring cage on the ND80 electrified?

Resolution: Check the inside spring cage part number. The ND80 electrified inside spring cage part number is N523-221. The N523-221 has a shorter profile lever catch staking assembly that allows for the ...:

What is the part number for the L9000 HSLR Screw Pack?

Resolution: As of June 2023 the HSLR screw pack is sold as 47279023, see here for included parts. :

What is the door thickness range for the XB11-379 and XB13-379?

Resolution: The standard rim thumbturn cylinder XB11-979 and the ADA rim thumbturn cylinder XB13-379 can be used for door thicknesses up to 3" thick inclusive of trim. This is the same d...:

Can the back plate be ordered as a separate item for the HL6?

Resolution: The back plate for the HL6 when ordered as an EO or EN option is not available as a separate item. Please click here for a picture of the back plate. :

Does a Schlage Control Key blank have to be purchased in a quantity of 50?

Resolution: All Schlage control keys can be purchased in any quantity for the job. :

How do you order an ADA mortise thumbturn cylinder with inverted cam for dogging?

Resolution: For a Schlage mortise thumbturn cylinder that includes both ADA thumbturn and inverted straight cam for dogging, specify the following: 09-900 1-1/4 XB11-720 XQ11-949 :

Why does the outside lever retract the latchbolt and deadbolt on the Vandlgard mortise lockset?

Resolution: The LV9000 lock cases must be completely installed on the door to be tested properly. The mounting posts act as a stop for parts inside the lockcase and when not inserted thru the lockc...:

How do you install the Schlage EB series locks?

Resolution: Please click here for to access the EB series installation instructions. :

Are the 4510T and 4210T high security tracks end caps supplied in the same finish as the track?

Resolution: The track end caps on the high security surface track closers 4510T and 4210T are supplied in the same finish to match the finish of the track.:

Is there a trim pack for the L9440?

Resolution: The 09-445 and 09-447 trim packs will also work for the L9440. The L9440 and the L9040 share the same style trim. :