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FAQs

Does the Thick Door Kit for the Schlage Encode Series Include an Additional Wire?

Resolution: No, Schlage Encode Series Thick Door Kits do not include an additional wire. However, the Encode Series Smart locks are designed with a longer wire that can accommodate doors up to 2-1/4 inches thi...:

Control lock LED troubleshooting guide.

Resolution: Please click here for the Control (BE467 and FE410) locks LED guide.:

CTE controller LED troubleshooting guide.

Resolution: Please click here for the CTE controllers LED's troubleshooting guide.:

NDEB lock LED troubleshooting guide.

Resolution: Please click here for the NDE-NDEB / LE-LEB lock troubleshooting guide.:

What is the part number for the LEBMB Mortise case?

Resolution: Here are the part numbers for the different LE locks: L483-000 - Chassis with harness (MS and MB only) L483-001 - Chassis with harness (MD only) :

What does no-tour mean?

Resolution: The No-Tour feature allows Administrators to assign and change access rights to a lock without having to physically visit the lock to make access programming updates. Using the MT20W enrollme...:

How can I confirm that the Engage locks are updating via WiFi overnight?

Resolution: The next morning, check the audits for any WiFi events. You will see WiFi powered on and when finished WiFi power off. You will also see all the audits from the previous day. :

Can the CTE controller be set for use with Construction fobs?

Resolution: Construction mode is used to allow access before the CTE controller is commissioned, and for testing purposes. • Enabled by default. • The CTE controller will remain in construction access...:

Is the Credential supplied with NDEB locks already programmed for granting access?

Resolution: No, that is a Demo card and can be used for either Construction Mode access with at least one other credential or it can be used after lock is fully commissioned to an Engage site and card is enr...:

How do you put a legacy PIM TD2 into link mode?

Resolution: Press and hold SA or SB while momentarily pressing and releasing the PIM Reset Switch, S3. Continue pressing SA or SB until LEDs CR7 and CR10 both start flashing. :