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FAQs

What do you receive when you order the Falcon 25 Rim device with "NL OP" trim option?

Resolution: You receive the Falcon 25 Rim device as "EO" Exit Only. The NL OP option for the Falcon 25 Rim device simply allows for a Rim cylinder to be mounted in the "pull" side of the door. A te...:

How to Add Codes to BE469ZP When Paired to the Ring Alarm Base Station

Resolution: Guest Users can be added to accounts with a Ring Alarm Base Station paired to the BE469ZP. These users can arm and disarm the alarm system, as well as lock and unlock connected locks using their as...:

Can you change the location of the daily backup in Pure Access Manager (PAM)?

Resolution: You cannot change the location. You should only keep the last 5 backups, otherwise it will fill up your hard drive. :

In Pure Access Cloud, is there a way to generate a notification when a device is offline?

Resolution: You can create a customer rule to send notifications when a device is disconnected. You can go to the link below for instructions: https://manual.pureaccess.com/pure-access-manual/1/en/to...:

What are the wifi alerts that can be enabled under a Engage site in Global settings?

Resolution: When enabled, wifi alerts are used on the NDEB/LEB/CTE When a “forced door” happens the lock will connect to the wifi network and report the “forced door” alert in the audits. :

What can cause the LE/LEB to unlock on the outside lever with no valid badge/credential entry. In a passive state when power is applied.

Resolution: If you LE / LEB will not go into a secure state with power applied, please check the following: Check handing screw and REX switch are installed correctly and on the inside of the mortise bod...:

Are any Schlage branded credentials/fobs compatible with the HID Corp 1000 cards?

Resolution: Schlage’s 35C bit format is the same as the HID’s 35 bit Corp 1000 format.:

Is there an overhead stop that will work with the 3130 series door closer?

Resolution: Unfortunately, there is no overhead stop, concealed or surface mounted, that will work with the 3130 series concealed door closer. Too many conflicts with the hardware.:

Does LCN offer a pull side dead stop arm?

Resolution: Unfortunately, LCN currently has no dead stop arm (cush style arm) for a pull side (hinge side) mounting.:

Will the Schlage or Falcon cylinder box label include the door ID?

Resolution: For Schlage and Falcon, both Door ID and Key Symbol appear on the cylinder box label. Door ID appears next to the word "Door:" and the Key Symbol appears next to the word "Keyset:" Clic...: